OPTICAL BRANCH MANAGER - Christchurch

Artemis Clarke Ltd; Christchurch; On-site; GBP 40,000 - 56,000; Full time

Benefits offered by this job

Staff discount

Bonus scheme

Learning Academy

Gym/Club memberships

Life cover 2x salary

Job summary

Artemis Clarke Ltd in Christchurch is seeking an experienced Dispensing Optician to join as Branch Manager, leading a small optical team and driving branch performance. The role is full-time and includes Saturday working, with a family-owned ethos that values people.

You will oversee daily operations, develop sales strategies to hit targets, manage and train staff, coordinate shifts, maintain stock levels and ensure excellent customer service while staying compliant with company policies and

Qualifications

• Qualified Dispensing Optician, fully registered with the GOC.
• Experience in Branch Manager or senior optical leadership role.
• Strong commercial awareness to drive branch performance.
• Excellent leadership and people management skills.

Responsibilities

• Oversee daily operations and management of the optical branch.
• Ensure high levels of customer service and satisfaction.
• Develop and implement sales strategies to achieve branch targets.
• Manage and train a team of optical staff.
• Schedule and coordinate staff shifts and assignments.
• Monitor and maintain inventory levels.
• Handle customer complaints or concerns in a professional manner.
• Ensure adherence to company policies, procedures, and industry regulations.
• Generate sales reports and analyse data to identify areas for improvement.
• Collaborate with other branches and departments to optimise overall business performance.

Skills

Leadership

People management

Customer service

Sales strategy

Communication

Education

GOC registered Dispensing Optician

Job description

Key details

Location: Christchurch, BH23 1AY
Salary: Competitive
Full-time position, including Saturday working

About the role

Are you an experienced Dispensing Optician searching for a new and exciting opportunity in management? We are working with an independent, family-owned company who believe their people are the key to their success, and are actively searching for a Branch Manager to join their team in Christchurch.

Job responsibilities

• Oversee the daily operations and management of the optical branch
• Ensure high levels of customer service and satisfaction
• Develop and implement sales strategies to achieve branch targets
• Manage and train a team of optical staff
• Schedule and coordinate staff shifts and assignments
• Monitor and maintain inventory levels
• Handle customer complaints or concerns in a professional manner
• Ensure adherence to company policies, procedures, and industry regulations
• Generate sales reports and analyse data to identify areas for improvement
• Collaborate with other branches and departments to optimise overall business performance

Requirements

• Qualified Dispensing Optician, fully registered with the GOC
• Previous experience in a Branch Manager or senior optical leadership role
• Strong commercial awareness with the ability to drive branch performance and achieve business targets
• Excellent leadership and people management skills
• Confident in building and maintaining strong customer relationships
• Able to plan effectively, set realistic business goals and deliver against agreed objectives
• Strong communication and interpersonal skills
• Organised and proactive, able to manage day-to-day branch operations

Benefits

• Staff discount
• Bonus scheme
• Access to Company Learning Academy
• Contribution towards gym/club memberships
• Life cover 2x salary, or 4x salary if in pension scheme