Ops Support Administrator

RAC; Walsall; On-site; GBP 24,000 - 29,000; Full time

Job summary

RAC is seeking an organised Operations Support Administrator to join our SMR team in a fully office-based role in Bescot, Walsall. You’ll provide essential administrative support to field and office-based teams, ensuring bookings are accurate and information up to date, delivering a professional service to customers and colleagues.

You’ll handle work scheduling, job bookings, billing queries and CRM updates, while managing a mix of telephone and administrative tasks in a busy environment.

Qualifications

• Experience in an administrative or customer service role.
• Experience handling calls within a customer service or contact centre environment.
• Excellent computer skills, including Microsoft Office and creating spreadsheets.

Responsibilities

• Supporting consumers and corporate customers by telephone and electronic communication.
• Providing administrative support to field and office-based colleagues and managers.
• Creating and maintaining job bookings in line with agreed service levels.
• Handling work schedules, bookings, billing enquiries and client queries.
• Updating work platforms, supplier databases, spreadsheets and management information reports.
• Collating, entering and processing accurate workflow data.
• Supporting new business implementations, including uploading data to CRM systems.
• Maintaining your knowledge of customer accounts, processes and procedures.
• Working closely with colleagues to support effective job planning, service efficiency and quality.
• Helping group and plan work to support the efficiency of field-based teams.

Skills

Customer service

Organisational skills

Telephone handling

Data entry

Education

NVQ Level 3 in Admin/CS

Tools

CRM systems

Microsoft Office

Job description

Operations Support Administrator

• Location: Bescot, Walsall
• Salary: £26,500
• Contract: Permanent
• Hours: 40 Hours
• Working pattern: Fully Office-Based

About The Role

We have an exciting opportunity for an organised and customer-focused

We have an exciting opportunity for an organised and customer-focused Operations Support Administrator to join our SMR team. In this varied office-based role, you’ll provide essential administrative support to both our field and office-based teams. You’ll help ensure work is booked accurately, information is kept up to date and customers and colleagues receive a professional and efficient service. You’ll manage a mixture of telephone and administrative tasks, including work scheduling, job bookings, billing queries and updating internal systems. It’s a great opportunity for someone who enjoys working in a busy environment, solving problems and keeping everything running smoothly behind the scenes.

What You’ll Be Doing

• Supporting consumers and corporate customers by telephone and electronic communication
• Providing administrative support to field and office-based colleagues and managers
• Creating and maintaining job bookings in line with agreed service levels
• Handling work schedules, bookings, billing enquiries and client queries
• Updating work platforms, supplier databases, spreadsheets and management information reports
• Collating, entering and processing accurate workflow data
• Supporting new business implementations, including uploading data to CRM systems
• Maintaining your knowledge of customer accounts, processes and procedures
• Working closely with colleagues to support effective job planning, service efficiency and quality
• Helping group and plan work to support the efficiency of field-based teams

What We’re Looking For

You’ll be highly organised, comfortable managing different priorities and committed to delivering accurate, high-quality work. You’ll also be confident communicating with customers and colleagues over the telephone.

Ideally, you’ll have:

• Previous experience in an administrative or customer service role
• Experience of handling calls within a customer service or contact centre environment
• Excellent computer skills, including experience using Microsoft Office and creating spreadsheets
• A professional and confident telephone manner
• Strong verbal and written communication skills
• Excellent attention to detail
• Experience working as part of a team while using your own initiative
• An understanding of geographic work planning or job grouping
• An NVQ Level 3 qualification in administration or customer service, or equivalent experience

Why join us?

You’ll become part of a supportive team where your organisation, attention to detail and customer service skills will make a real difference. This is an opportunity to build your knowledge, work with a wide range of colleagues and customers, and play an important role in keeping our operational services running effectively.