Operations Support Specialist — Scheduling & Admin

RAC; Walsall; On-site; GBP 24,000 - 29,000; Full time

Job summary

RAC is seeking an organised Operations Support Administrator to join our SMR team in a fully office-based role in Bescot, Walsall. You’ll provide essential administrative support to field and office-based teams, ensuring bookings are accurate and information up to date, delivering a professional service to customers and colleagues.

You’ll handle work scheduling, job bookings, billing queries and CRM updates, while managing a mix of telephone and administrative tasks in a busy environment.

Qualifications

• Experience in an administrative or customer service role.
• Experience handling calls within a customer service or contact centre environment.
• Excellent computer skills, including Microsoft Office and creating spreadsheets.

Responsibilities

• Supporting consumers and corporate customers by telephone and electronic communication.
• Providing administrative support to field and office-based colleagues and managers.
• Creating and maintaining job bookings in line with agreed service levels.
• Handling work schedules, bookings, billing enquiries and client queries.
• Updating work platforms, supplier databases, spreadsheets and management information reports.
• Collating, entering and processing accurate workflow data.
• Supporting new business implementations, including uploading data to CRM systems.
• Maintaining your knowledge of customer accounts, processes and procedures.
• Working closely with colleagues to support effective job planning, service efficiency and quality.
• Helping group and plan work to support the efficiency of field-based teams.

Skills

Customer service

Organisational skills

Telephone handling

Data entry

Education

NVQ Level 3 in Admin/CS

Tools

CRM systems

Microsoft Office

Job description

RAC is seeking an organised Operations Support Administrator to join our SMR team in a fully office-based role in Bescot, Walsall. You’ll provide essential administrative support to field and office-based teams, ensuring bookings are accurate and information up to date, delivering a professional service to customers and colleagues.

You’ll handle work scheduling, job bookings, billing queries and CRM updates, while managing a mix of telephone and administrative tasks in a busy environment.