Ophthalmology Receptionist & Call Center Specialist

Cardiff and Vale University Health Board; England; On-site; GBP 21,000 - 23,000; Full time

Job summary

Mid Cheshire Hospitals NHS Foundation Trust seeks a Receptionist / Telephonist for the Ophthalmology department. The role covers a five-day week (Mon-Fri) at the reception desk and in the call centre, handling appointment bookings by phone and coordinating schedule changes with accuracy.

Candidates must be flexible, calm under pressure, and capable of liaising with the public and staff. Strong communication, organisational skills, and a proactive, team-focused attitude are essential.

Qualifications

• Flexible attitude essential.
• Out of the box attitude preferred.
• Great team player with positive attitude.
• Excellent accuracy and communication skills required.
• Computer literacy including Office 365 is essential.

Responsibilities

• Cover reception desk and call centre duties.
• Book and rearrange appointments over the telephone.
• Support the ophthalmology department with patient liaison and scheduling.
• Maintain high accuracy in workload management and communication.

Skills

Flexible attitude

Out of the box attitude

Team player

Good communication

Computer literate

Tools

Office 365

Job description

Mid Cheshire Hospitals NHS Foundation Trust seeks a Receptionist / Telephonist for the Ophthalmology department. The role covers a five-day week (Mon-Fri) at the reception desk and in the call centre, handling appointment bookings by phone and coordinating schedule changes with accuracy.

Candidates must be flexible, calm under pressure, and capable of liaising with the public and staff. Strong communication, organisational skills, and a proactive, team-focused attitude are essential.