Ophthalmology Booking & Reception Specialist

Royal Devon; Exeter; Hybrid; GBP 23,000 - 28,000; Full time

Job summary

Royal Devon is seeking a motivated Booking Clerk/Receptionist to support the Ophthalmology Team in Exeter. You will handle patient enquiries, manage a busy reception, and provide excellent customer service with a professional, friendly approach.

The role requires strong communication, IT literacy, and the ability to work accurately in a fast-paced environment. Training and ongoing support are provided by experienced team leaders to help you develop within the role.

Qualifications

• Excellent communication and interpersonal skills
• Ability to work well under pressure and manage workload
• Confident with using IT systems and telephony
• Professional and friendly approach when dealing with patients and colleagues
• Strong organisational skills and attention to detail

Responsibilities

• Handle patient enquiries and provide information
• Manage daily phone calls and appointment bookings
• Deliver a high standard of patient service with empathy and professionalism
• Support team leaders with administrative tasks and patient administration
• Greet patients, manage reception area and maintain accurate records

Skills

Booking

Reception

Customer service

IT systems

Communication

Organisational skills

Job description

Royal Devon is seeking a motivated Booking Clerk/Receptionist to support the Ophthalmology Team in Exeter. You will handle patient enquiries, manage a busy reception, and provide excellent customer service with a professional, friendly approach.

The role requires strong communication, IT literacy, and the ability to work accurately in a fast-paced environment. Training and ongoing support are provided by experienced team leaders to help you develop within the role.