Patient Services Administrator-Ophthalmology

East and North Hertfordshire Teaching NHS Trust; Stevenage; On-site; GBP 21,000 - 25,000; Full time

Job summary

East and North Hertfordshire Teaching NHS Trust is seeking a Patient Services Administrator to support bookings, waiting lists and reception teams. You will engage with patients face to face and by phone, ensuring accurate demographics and smooth clinic administration across outpatient services.

Based in Stevenage, the role involves using the PAS system and Choose and Book to manage referrals, book appointments, and offer flexible options while maintaining a high standard of customer service.

Qualifications

• Clerical support within the administrative team.
• Experience handling public queries in person and by telephone.
• Ability to maintain accurate patient demographics and update systems.

Responsibilities

• Invite patients in chronological order for clinic sessions.
• Receive and respond to telephone calls and queries from service users.
• Support clinic scheduling and outpatient administration across departments.
• Provide clerical support to clinicians and communicate with a range of people.
• Monitor for duplicate patient entries and take corrective action.

Tools

PAS system

Choose and Book

Job description

We are recruiting for a Patient Services Administrator who shares our vision to be trusted to provide consistently outstanding care and exemplary service to our patients.

The Patient Service Administrator post is a varied role working within the Bookings, Waiting List and Reception teams.

You will need to be confident dealing with members of the public in both face to face and telephone situations.

At the heart of everything we do are our core values: Include, Respect, and Improve. We encourage you to embrace these values throughout the recruitment process and in your role with us.

To be responsible for providing clerical support and technical assistance as a member of the administrative team

Inviting patients in chronological order for clinic sessions according to clinicians’ booking rules and ensuring that patients are offered a choice of date and time of appointments which is convenient for them

To receive and respond to telephone calls and queries from service users

To support the management of clinic schedules and ensure that clinic administration is well organised to support the efficient operation of all outpatient clinics

Provide clerical support to clinicians

Communicate with a range of people on a range of matters

Confirm the validity and accuracy of patient demographics and update appropriate systems.

Monitor IT systems for potential duplicate entries or related referrals and take remedial action as necessary.

Use the PAS system, Choose and Book software to receive and manage referrals, support choice offers and book appointments.

At East and North Hertfordshire Teaching NHS Trust, we are proud of the range of general and specialist services we provide and our 6,000 or so dedicated staff ensure our patients get the best care. Our ability to be flexible and innovative in the way in which we work and deliver our services to our catchment has never been more important than it is now.

We Run The Following Hospitals

• The Lister Hospital, Stevenage
• New Queen Elizabeth II (New QEII), Welwyn Garden City
• Hertford County, Hertford
• Mount Vernon Cancer Centre (MVCC), Northwood

We have ambitious plans to become an outstanding, patient-led Trust where dedicated staff provide high-quality, compassionate care to our patients. We continue to undergo significant transformation and our staff and patients are at the heart of delivering this ambitious agenda.

We are committed to a positive work life balance for our employees. This means that any employee is entitled to seek to work flexible working patterns and we are committed to listen and consider all requests. Such requests, of course, have to be made and considered formally, and will need to be balanced against service needs, but our starting point will always be to find ways to support making them happen.

For further details / informal visits contact: Name: Amy Valchera Job title: Ophthalmology Service Coordinator Email address: [e-mail] Telephone number: 01438288253