Flexible Dental Receptionist & Admin Coordinator

NHS Jobs; Chester; Hybrid; GBP 18,000 - 22,000; Full time

Job summary

North Cheshire and Mersey NHS Foundation Trust (BCH) is seeking a Dental Receptionist to provide a patient‑facing reception and administration service within the community dental network. You will handle appointments, queries and payments, and support dental clinical teams across multiple sites.

The role requires accurate record keeping with SOEL or similar systems, excellent communication, and the ability to work flexibly with patients of diverse needs.

Qualifications

• Proven experience in an office environment and reception/administration.
• Experience using Microsoft packages (Word, Excel, Access).
• Minute taking experience is desirable and beneficial.
• Experience with Electronic Patient Record and Appointment systems (e.g. SOEL Health/Exact/R4).

Responsibilities

• Provide a first point of contact for enquiries, handling in person, phone or email.
• Coordinate appointments, record management and patient billing processes.
• Maintain confidentiality and adhere to information governance policies.
• Organise interpreters and assist patients with diverse needs and languages.
• Support the dental team and ensure smooth day‑to‑day operations.

Skills

Good Microsoft packages

Excellent keyboard skills

Excellent communication skills

Interpersonal skills

Telephone skills

Teamwork

Self initiative

Workload prioritisation

Education

NVQ level 2 Customer Care

Shorthand

Tools

SOEL Health/Exact/R4

Job description

North Cheshire and Mersey NHS Foundation Trust (BCH) is seeking a Dental Receptionist to provide a patient‑facing reception and administration service within the community dental network. You will handle appointments, queries and payments, and support dental clinical teams across multiple sites.

The role requires accurate record keeping with SOEL or similar systems, excellent communication, and the ability to work flexibly with patients of diverse needs.