Ophthalmology Patient Services Admin | Flexible Working

East and North Hertfordshire NHS Trust; Stevenage; On-site; GBP 21,000 - 26,000; Full time

Job summary

East and North Hertfordshire Teaching NHS Trust is seeking a Patient Services Administrator to support Ophthalmology clinics. The role covers bookings, waiting lists and reception, handling public queries by phone and in person, and clerical duties.

You will work within the administrative team to ensure accurate patient demographics, manage referrals via PAS and Choose and Book, and maintain efficient clinic schedules across outpatient services.

Qualifications

• Experience in clerical support and reception duties.
• Ability to handle public inquiries in person and by phone.
• Organisational skills to support clinic scheduling and records accuracy.

Responsibilities

• Invite patients in chronological order for clinics according to booking rules.
• Receive and respond to telephone queries from patients and service users.
• Support management of clinic schedules and outpatient administration.
• Provide clerical support to clinicians and update patient demographics.
• Monitor duplicates in IT systems and take remedial action as needed.
• Use PAS and Choose and Book to manage referrals and bookings.

Skills

Customer service

Telephone skills

Administrative skills

Communication

Tools

PAS system

Choose and Book

Job description

East and North Hertfordshire Teaching NHS Trust is seeking a Patient Services Administrator to support Ophthalmology clinics. The role covers bookings, waiting lists and reception, handling public queries by phone and in person, and clerical duties.

You will work within the administrative team to ensure accurate patient demographics, manage referrals via PAS and Choose and Book, and maintain efficient clinic schedules across outpatient services.