Operations & Visitor Services Coordinator

National Trust for Places of Historic Interest or Natural Beauty; Ripon; On-site; GBP 20,000 - 24,000; Part time

Benefits offered by this job

Pension up to 10%

Free NT entry for you and family (up 2

Season ticket loan

EV car lease scheme

Perks at work discounts

Holiday allowance up to 32 days

Job summary

National Trust for Places of Historic Interest or Natural Beauty invites a Business Services Co-ordinator to join our team at Fountains Abbey & Studley Royal in Ripon. The role focuses on delivering high-quality service and effective office support for staff, volunteers, and visitors.

You'll support day-to-day operations, manage bookings, assist the Duty Manager rota, and help with back-office processes using Power Apps and Power Automate.

Qualifications

• Experience providing business support with facilities or office supervision.
• Excellent written and verbal communication.
• Ability to work in a team and on own initiative.
• Flexible and people-focused.
• Capable of multitasking and managing priorities.
• Ability to stay focused in a busy environment.

Responsibilities

• Support day-to-day operations at Fountains Abbey and provide business support across activities.
• Advise and assist colleagues beyond the office team and participate in the Duty Manager rota.
• Contribute to a busy environment with changing tasks and priorities.
• Manage group visit bookings; support processes using Power Apps/Power Automate.
• Administer back-office functions of the till system; balance safes and ensure security.
• Oversee internal/external function bookings; assist with financial tracking and emergency planning.
• Promote best practice in business support and challenge the status quo when improvements exist.

Skills

Business admin

Facilities management

Office coordination

Customer service

Team player

Multitasking

Tools

Power Apps

Power Automate

Job description

National Trust for Places of Historic Interest or Natural Beauty invites a Business Services Co-ordinator to join our team at Fountains Abbey & Studley Royal in Ripon. The role focuses on delivering high-quality service and effective office support for staff, volunteers, and visitors.

You'll support day-to-day operations, manage bookings, assist the Duty Manager rota, and help with back-office processes using Power Apps and Power Automate.