Business Services Co-ordinator

National Trust for Places of Historic Interest or Natural Beauty; Ripon; On-site; GBP 20,000 - 24,000; Part time

Benefits offered by this job

Pension up to 10%

Free NT entry for you and family (up 2

Season ticket loan

EV car lease scheme

Perks at work discounts

Holiday allowance up to 32 days

Job summary

National Trust for Places of Historic Interest or Natural Beauty invites a Business Services Co-ordinator to join our team at Fountains Abbey & Studley Royal in Ripon. The role focuses on delivering high-quality service and effective office support for staff, volunteers, and visitors.

You'll support day-to-day operations, manage bookings, assist the Duty Manager rota, and help with back-office processes using Power Apps and Power Automate.

Qualifications

• Experience providing business support with facilities or office supervision.
• Excellent written and verbal communication.
• Ability to work in a team and on own initiative.
• Flexible and people-focused.
• Capable of multitasking and managing priorities.
• Ability to stay focused in a busy environment.

Responsibilities

• Support day-to-day operations at Fountains Abbey and provide business support across activities.
• Advise and assist colleagues beyond the office team and participate in the Duty Manager rota.
• Contribute to a busy environment with changing tasks and priorities.
• Manage group visit bookings; support processes using Power Apps/Power Automate.
• Administer back-office functions of the till system; balance safes and ensure security.
• Oversee internal/external function bookings; assist with financial tracking and emergency planning.
• Promote best practice in business support and challenge the status quo when improvements exist.

Skills

Business admin

Facilities management

Office coordination

Customer service

Team player

Multitasking

Tools

Power Apps

Power Automate

Job description

We’re looking for a Business Services Co-ordinator to join us at Fountains Abbey & Studley Royal. If you thrive on organisation, enjoy working with a wide range of people, and take pride in delivering high standards of service and presentation, this could be the perfect opportunity for you.

Salary: £22,089.60 per annum (based on £27,612 FTE)

Contract Duration: Fixed term contract for 24 months

Working Pattern: You'll work 30 hours per week,usually worked Monday to Friday. Some weekend and Bank Holiday working will be required on a rota basis.

What it's like to work here

Reporting to the Business Services Lead, you'll be part of a friendly team of five, providing excellent support to staff, volunteers and visitors. Our open-plan office in the Visitor Centre can be busy at times, but it's also the heart of the organisation, offering plenty of opportunities to get involved, work with different teams, and get to know colleagues from across the site.

Fountains Abbey and Studley Royal is one of 1273 sites globally recognised by UNESCO as a World Heritage Site. Surrounded by the beautiful countryside of Nidderdale National Landscape, and close to the city of Ripon, the estate is iconic in the North of England. This is a unique place made of two moments in history. Where medieval strength blends with 18th century eccentricity to create a landscape full of secrets, curiosities and breathtaking views.

What you'll be doing

You'll support the day-to-day operations at Fountains Abbey, providing business support across a wide range of activities. Your advice and experience will be sought by colleagues beyond the office team, and you'll play an important role in helping the property run smoothly, including being a member of the Duty Manager rota. This is a busy and varied environment with a lot going on, so no two days are the same.

You'll have the opportunity to contribute to a variety of workstreams and support teams across the property, including managing group visit bookings; using Power Apps and Power Automate to support processes and improve efficiency; helping to administer the back-office functions of our till system, including balancing safes and ensuring compliance with security procedures; overseeing internal and external function bookings; supporting financial tracking; and contributing to emergency planning activities.

You'll be a champion of best practice when it comes to business support and will confidently challenge the status quo when you think there's a better way of doing something.

You can view the full role profile for this role in the document attached. Youdon'tneed to haveallthe knowledge, skills and experience listed in the role profile; this is just to provide a full picture ofwhat’spossible in this role.

Who we're looking for

We'd love to hear from you if you’re:

• experienced in giving business support, along with responsibility for facilities or office supervision
• good at communicating, both in writing and speaking
• able to work as part of a team, but also on your own initiative
• flexible and focused on people
• happy to multi-task and manage your own priorities and workload
• able to remain focused and complete tasks effectively in a busy environment

The package

The National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.

• Substantial pension scheme of up to 10% basic salary
• Free entry to National Trust places for you, a guest and your children (under 18)
• Season ticket loan
• EV car lease scheme (for roles that meet the salary criteria)
• Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts
• Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.

National Trust place

Fountains Abbey, Fountains, Ripon, HG4 3DY

Documents

Business Services Co-ordinator (Place Based) - B.pdf

Requirements

Compliance.Eligibility to Work in the UK

Additional information

Closing Date: 01 November 2026

Interviews: Week commencing 09 November 2026

Equal Opportunities Statement

The National Trust celebrates diversity and is committed to creating a fair and equal society, free from discrimination. You can read more about our commitment to inclusion and diversity here .

Safeguarding Statement

The National Trust is committed to a safe recruitment processes to help the organisation attract and appoint the right staff/volunteer for the role and responsibilities as set out in the vacancy advert. We will not accept applicants who are not suitable to work with children, young people or adults at risk. If you have any questions around your suitability for this vacancy, please contact the people service centre.