Business Services Co-ordinator

National Trust; Ripon; On-site; GBP 20,000 - 24,000; Full time

Benefits offered by this job

Substantial pension up to 10%

Free entry to National Trust places

Rental deposit loan

Season ticket loan

EV car lease scheme

Perks at work discounts

Holiday allowance 32 days + purchase

Flexible working

Employee assistance programme

Free parking

Job summary

National Trust is seeking a Business Services Co-ordinator for Fountains Abbey & Studley Royal. The role involves delivering business support across multiple teams, balancing office tasks, managing bookings, and contributing to process improvements within a busy heritage site environment.

You will work 30 hours per week on a fixed-term basis for 24 months, with some weekend/Bank Holiday shifts on a rota. The team supports staff, volunteers, and visitors in a landmark UNESCO World Heritage Site

Qualifications

• Experience in providing business support with responsibility for facilities or office supervision
• Strong written and verbal communication skills
• Ability to work as part of a team and on own initiative
• Flexible and people-focused
• Able to multi-task and manage own priorities/workload
• Maintains focus and delivers in a busy environment

Responsibilities

• Support day-to-day operations at Fountains Abbey, providing business support across a wide range of activities
• Assist with balancing safes, till administration, and security procedures
• Oversee group visit bookings and internal/external function bookings
• Support financial tracking and participation in emergency planning activities
• Contribute to process improvement using Power Apps and Power Automate and support duty manager rota

Skills

Business support

Facilities supervision

Communication skills

Teamwork & initiative

Multitasking

Job description

Summary We're looking for a Business Services Co-ordinator to join us at Fountains Abbey & Studley Royal. If you thrive on organisation, enjoy working with a wide range of people, and take pride in delivering high standards of service and presentation, this could be the perfect opportunity for you.

Salary: £22,089.60 per annum (based on £27,612 FTE)

Contract Duration: Fixed term contract for 24 months

Working Pattern: You'll work 30 hours per week, usually worked Monday to Friday. Some weekend and Bank Holiday working will be required on a rota basis.

What It's Like To Work Here Reporting to the Business Services Lead, you'll be part of a friendly team of five, providing excellent support to staff, volunteers and visitors. Our open-plan office in the Visitor Centre can be busy at times, but it's also the heart of the organisation, offering plenty of opportunities to get involved, work with different teams, and get to know colleagues from across the site. Fountains Abbey and Studley Royal is one of 1273 sites globally recognised by UNESCO as a World Heritage Site. Surrounded by the beautiful countryside of Nidderdale National Landscape, and close to the city of Ripon, the estate is iconic in the North of England. This is a unique place made of two moments in history. Where medieval strength blends with 18th century eccentricity to create a landscape full of secrets, curiosities and breathtaking views.

What You'll Be Doing You'll support the day-to-day operations at Fountains Abbey, providing business support across a wide range of activities. Your advice and experience will be sought by colleagues beyond the office team, and you'll play an important role in helping the property run smoothly, including being a member of the Duty Manager rota. This is a busy and varied environment with a lot going on, so no two days are the same. You'll have the opportunity to contribute to a variety of workstreams and support teams across the property, including managing group visit bookings; using Power Apps and Power Automate to support processes and improve efficiency; helping to administer the back-office functions of our till system, including balancing safes and ensuring compliance with security procedures; overseeing internal and external function bookings; supporting financial tracking; and contributing to emergency planning activities. You'll be a champion of best practice when it comes to business support and will confidently challenge the status quo when you think there's a better way of doing something.

You can view the full role profile for this role in the document attached. You dontneed to haveallthe knowledge, skills and experience listed in the role profile; this is just to provide a full picture ofwhat'spossible in this role.

Who We're Looking For

• experienced in giving business support, along with responsibility for facilities or office supervision
• good at communicating, both in writing and speaking
• able to work as part of a team, but also on your own initiative
• flexible and focused on people
• happy to multi-task and manage your own priorities and workload
• able to remain focused and complete tasks effectively in a busy environment

The package

The National Trust has the motto 'For everyone, for ever' at its heart. We're working hard to create an inclusive culture, where everyone feels they belong. It's important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we're for everyone, we want everyone to be welcome in our teams too.

• Substantial pension scheme of up to 10% basic salary
• Free entry to National Trust places for you, a guest and your children (under 18)
• Rental deposit loan scheme
• Season ticket loan
• EV car lease scheme (for roles that meet the salary criteria)
• Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts
• Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.
• Flexible working whenever possible
• Employee assistance programme
• Free parking at most Trust places

National Trust place Fountains Abbey, Fountains, Ripon, HG4 3DY

Documents Business Services Co-ordinator (Place Based) - B.pdf

Requirements Compliance.Eligibility to Work in the UK

Closing Date 01 November 2026

Interviews Week commencing 09 November 2026

Equal Opportunities Statement

The National Trust celebrates diversity and is committed to creating a fair and equal society, free from discrimination. You can read more about our commitment to inclusion and diversity here.

Safeguarding Statement

The National Trust is committed to a safe recruitment processes to help the organisation attract and appoint the right staff/volunteer for the role and responsibilities as set out in the vacancy advert. We will not accept applicants who are not suitable to work with children, young people or adults at risk. If you have any questions around your suitability for this vacancy, please contact the people service centre.