Operations Team Manager

Exclusive Secure Care Services; Barlborough; On-site; GBP 42,000 - 56,000; Full time

Job summary

Exclusive Secure Care Services in the United Kingdom is seeking an Operations Team Manager for our Barlborough offices. This full-time, on-site role oversees day-to-day delivery of staffing and transport solutions within secure environments, ensuring 24/7 coverage and rapid response to client needs.

You will lead scheduling, allocate resources, monitor performance against standards, and support process improvements.

Qualifications

• Experience in operations management in service-based or staffing environments.
• Proven leadership and team supervision experience.
• Strong scheduling, planning and KPI-driven performance monitoring.
• Excellent communication and stakeholder management.
• Experience in secure or regulated settings is a plus.

Responsibilities

• Oversee day-to-day operational delivery of staffing and transport solutions.
• Manage scheduling, resource allocation, and workflows to ensure 24/7 coverage.
• Supervise operational teams and coordinate with clients to meet requirements.
• Update procedures, prepare reports, and support capacity planning.
• Contribute to training plans and drive a culture of accountability.

Skills

Operations management

Workforce planning

Scheduling & resource coordination

Stakeholder management

Leadership

Performance monitoring

Data analysis

Communication

Regulated environments

On-site work

Tools

MS Office

CRM systems

Job description

Company Description

Exclusive Secure Care Services is a specialist provider of bespoke staffing solutions and training for secure and challenging environments across the UK. Established in 2010, the company has built a strong reputation as the secure solution specialist of choice for organisations facing complex staffing and transport requirements. It operates a genuine 24/7/365 service, with fully staffed offices around the clock to ensure rapid response and continuous support. The team focuses on delivering tailored, high-quality solutions that go beyond standard provider capabilities, while maintaining competitive pricing and consistently monitored service levels. Clients can access services by phone at any time or conveniently book online.

Role Description

The Operations Team Manager is a full-time, on-site role based at our offices in Barlborough, Chesterfield, responsible for overseeing day-to-day operational delivery of staffing and transport solutions within secure and challenging environments. The role includes managing scheduling, resource allocation, and workflows to ensure continuous 24/7 service coverage, as well as monitoring service performance against agreed standards. The Operations Team Manager will supervise and support operational teams, coordinate with clients to understand specific requirements, and ensure that tailored solutions are implemented safely, efficiently, and in line with company policies and regulatory expectations. Key activities include resolving operational issues, updating procedures, preparing reports, and collaborating with senior leadership on process improvements and capacity planning. The role also involves contributing to training plans, promoting a culture of accountability and high-quality service, and supporting business growth through reliable, responsive operational management.

Qualifications

• Strong operations management skills, including experience in workforce planning, scheduling, and resource coordination in a service-based or staffing environment.
• Proficiency in stakeholder and client management, with the ability to gather requirements, manage expectations, and maintain long-term professional relationships.
• Experience in process improvement and performance monitoring, including using KPIs, reports, and data analysis to enhance service quality and efficiency.
• Demonstrated leadership abilities, including team supervision, coaching, performance feedback, and fostering a culture of reliability and accountability.
• Excellent communication and interpersonal skills, with the ability to work calmly and effectively in fast-paced, challenging, or sensitive environments.
• Strong organisational and problem-solving skills, with the capacity to manage multiple priorities and respond quickly to urgent or complex operational issues.
• Comfort with technology and operational systems (e.g., scheduling tools, CRM or case management systems, MS Office) to manage data and reporting.
• Relevant experience in secure care, transport, social care, healthcare, justice, or other regulated settings is highly beneficial.
• Understanding of risk management, safeguarding principles, and compliance requirements in secure or challenging environments.
• Ability to work on-site at our offices in Barlborough, Chesterfield. S43 4UL