Operations Manager - London

Team Ward; Greater London; On-site; GBP 34,000 - 46,000; Full time

Benefits offered by this job

Uniform

SIA Licensing savings scheme

Cycle to Work Salary Sacrifice scheme

Pension and Life Assurance benefits

Job summary

Ward Security is seeking an experienced Security Operations Manager to provide operational leadership across our security portfolio in Central London. You will work with Security Managers, Supervisors and clients to ensure sites are compliant, well-managed and operationally effective.

Responsibilities include overseeing daily security operations, conducting site visits and audits, reviewing risk assessments, maintaining documentation and reporting, and supporting new site mobilisations and

Qualifications

• Previous experience in a security management or operations management role.
• Strong knowledge of security operations, compliance and risk management.
• Experience completing and reviewing security risk assessments.
• Excellent organisational and communication skills.
• The ability to manage multiple sites, priorities and competing demands.
• Confidence working with clients, managers and operational teams.
• Good knowledge of Microsoft Office and operational reporting systems.
• IOSH qualification - desirable.
• A proactive approach and the ability to identify issues before they become problems.

Responsibilities

• Oversee day-to-day security operations across an assigned portfolio.
• Provide advice, guidance and support to Security Managers and Supervisors.
• Conduct regular site visits and meaningful security audits.
• Monitor compliance, training, audits and site requirements, including Dayforce.
• Complete and review operational and security risk assessments, ensuring appropriate controls are in place.
• Identify operational risks and ensure corrective actions are followed through to completion.
• Ensure site documentation, AI's, SOPs, risk assessments and operational records are accurate and up to date.
• Monitor service delivery and identify opportunities to improve operational performance.
• Support new site mobilisations, contract changes and operational transitions.
• Prepare reports and operational information for client and management meetings.
• Build strong working relationships with clients, site teams and internal departments.
• Monitor staffing, performance and operational requirements across the portfolio.
• Provide operational leadership and support during incidents, emergencies and other issues when required.
• Ensure operational, Health & Safety and compliance standards are consistently maintained.

Skills

Security management

Compliance

Risk assessment

Organisational skills

Communication

Site management

Client relations

MS Office

Reporting tools

IOSH qualification

Proactive

Tools

Dayforce

Job description

Are you an experienced security professional who thrives on keeping operations running smoothly across multiple sites?

We're looking for a Security Operations Manager to provide operational leadership, support and oversight across our security portfolio. This is a key role for someone who enjoys being visible, solving problems, supporting site teams and driving consistently high standards.

You’ll work closely with Security Managers, Supervisors, clients and internal teams, helping to ensure our sites remain compliant, well-managed and operationally effective.

What you’ll be doing

• Oversee day-to-day security operations across an assigned portfolio.
• Provide advice, guidance and support to Security Managers and Supervisors.
• Conduct regular site visits and meaningful security audits.
• Monitor compliance, training, audits and site requirements, including Dayforce.
• Complete and review operational and security risk assessments, ensuring appropriate controls are in place.
• Identify operational risks and ensure corrective actions are followed through to completion.
• Ensure site documentation, AI's, SOPs, risk assessments and operational records are accurate and up to date.
• Monitor service delivery and identify opportunities to improve operational performance.
• Support new site mobilisations, contract changes and operational transitions.
• Prepare reports and operational information for client and management meetings.
• Build strong working relationships with clients, site teams and internal departments.
• Monitor staffing, performance and operational requirements across the portfolio.
• Provide operational leadership and support during incidents, emergencies and other issues when required.
• Ensure operational, Health & Safety and compliance standards are consistently maintained.

Job Title: Operations Manager

Location: Central London

Salary: From £40,000 per annum depending on experience

Hours: Monday to Friday

What we’re looking for

We're looking for someone who combines strong security knowledge with confident operational leadership.

You’ll ideally have:

• Previous experience in a security management or operations management role.
• Strong knowledge of security operations, compliance and risk management.
• Experience completing and reviewing security risk assessments.
• Excellent organisational and communication skills.
• The ability to manage multiple sites, priorities and competing demands.
• Confidence working with clients, managers and operational teams.
• Good knowledge of Microsoft Office and operational reporting systems.
• IOSH qualification - desirable.
• A proactive approach and the ability to identify issues before they become problems.

Why this role matters

This is more than a role focused on monitoring sites. You’ll be a key operational point of support, helping Security Managers and site teams overcome challenges, improve standards and deliver an excellent service to our clients.

Flexibility is key

This role requires a flexible approach to working hours to meet the needs of the operational portfolio. Regular site visits will be expected, along with attendance at meetings and operational issues outside standard working hours when required.

Some out-of-hours support may also be required depending on operational needs.

Ready for your next challenge?

If you’re an experienced security professional who is organised, solutions-focused and confident taking ownership, we’d love to hear from you.

Who We Are:

Ward Security provides security services solutions to a range of UK businesses. Security services include: CCTV security systems, property management, guard dog security, key holding services, security guard patrol services, response alarm systems and more. With over 1500+ of our amazing people operating nationally.

We seek the best talent to uphold our vision "We look after our people; our people look after our clients. We aim to retain and attract the very best of both".

Why Work For Us?

• Uniform
• SIA Licensing savings scheme
• Cycle to Work Salary Sacrifice scheme
• Pension and Life Assurance benefits

We strongly believe in growing our own talent, and we provide opportunities through our in-house Training Academy, our Leadership Development Programme, online eLearning and development programmes for a career path.

• In-house Mental Health Team
• Wellbeing Platform
• Inclusive culture recognised in our Diversity Champion & International Inclusion Awards
• MIND Workplace Wellbeing Silver Award holder
• Reward membership to all employees, which includes retail discounts, cinema tickets, gym membership, 24/7 free Employee Assistance Programme, and many other fantastic benefits.

At Ward Security, we believe in fostering an inclusive workplace where diversity is celebrated, and every individual is valued. We are committed to providing equal opportunities to all employees and applicants regardless of race, colour, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or any other characteristic protected by law. As an equal-opportunity employer, we strive to create an environment that promotes fairness, respect, and collaboration. We are dedicated to recruiting, hiring, training, and promoting individuals based on their qualifications, skills, and abilities. We embrace the unique perspectives and backgrounds of our team members, recognising that diversity enriches our organisation and contributes to our success.