Operations Team Manager

Office Angels; Exeter; On-site; GBP 36,000 - 40,000; Full time

Benefits offered by this job

27 days holiday and bank holidays

Private healthcare and dental cover

GP access and wellbeing support

Enhanced pension contributions

EV/cycle-to-work and technology scheme

Quarterly recognition opportunities

Job summary

Office Angels in Exeter is seeking an experienced Operations Team Manager to lead a growing team, drive performance and foster a positive culture. You will monitor operations, coach staff and work with stakeholders to deliver key objectives.

This hands-on management role offers a clear path for developing people, improving processes and contributing to long‑term business success. The role is office based with a competitive salary and benefits.

Qualifications

• Previous people management or team leadership experience.
• Strong communication and relationship-building skills.
• Experience managing performance and driving results.
• Commercial awareness and a proactive approach to problem-solving.
• Experience working with KPIs, targets or performance metrics.
• Confidence to make decisions and take ownership.
• Ability to motivate, influence and develop others.
• Strong organisational and prioritisation skills.

Responsibilities

• Lead, coach and develop a high-performing operational team.
• Create a culture of accountability, collaboration and continuous improvement.
• Drive performance against key business objectives and targets.
• Monitor team performance and identify opportunities for improvement.
• Support the development and progression of team members through regular coaching and feedback.
• Build strong working relationships with internal and external stakeholders.
• Analyse performance data and implement improvement initiatives.
• Identify opportunities to increase efficiency, productivity and overall team performance.
• Support change initiatives and encourage best practice across the team.
• Work collaboratively with wider departments to achieve business goals.
• Ensure high standards of service and operational excellence are consistently maintained.

Skills

People management

Leadership

Communication

Performance management

KPIs

Stakeholder management

Organisational skills

Decision making

Job description

Job Title: Operations Team Manager

Location: Exeter

Salary: £36,000 - £40,000 DOE + Uncapped Bonus

Hours: Full Time, Office Based

Key Benefits Include:

• 27 days holiday plus bank holidays
• Additional paid leave and long-service rewards
• Private healthcare and dental cover
• 24/7 GP access and wellbeing support
• Enhanced pension contributions
• Electric vehicle, cycle-to-work and technology schemes
• Quarterly reward and recognition opportunities

About the Role:

An exciting opportunity has arisen for an experienced Operations Team Manager to join a growing organisation based in Exeter.

This position is ideal for a motivated people leader who enjoys driving performance, developing teams and creating a positive working culture.

You will be responsible for leading an established team, monitoring performance, supporting continuous improvement initiatives and ensuring operational objectives are achieved. Working closely with stakeholders across the business, you will play a key role in developing people, improving processes and contributing to long‑term business success.

This is a varied and rewarding opportunity for a hands‑on manager who enjoys balancing people leadership with commercial awareness.

Key Responsibilities:

• Lead, coach and develop a high‑performing operational team.
• Create a culture of accountability, collaboration and continuous improvement.
• Drive performance against key business objectives and targets.
• Monitor team performance and identify opportunities for improvement.
• Support the development and progression of team members through regular coaching and feedback.
• Build strong working relationships with internal and external stakeholders.
• Analyse performance data and implement improvement initiatives.
• Identify opportunities to increase efficiency, productivity and overall team performance.
• Support change initiatives and encourage best practice across the team.
• Work collaboratively with wider departments to achieve business goals.
• Ensure high standards of service and operational excellence are consistently maintained.

About You:

Essential

• Previous people management or team leadership experience.
• Strong communication and relationship‑building skills.
• Experience managing performance and driving results.
• Commercial awareness and a proactive approach to problem‑solving.
• Experience working with KPIs, targets or performance metrics.
• Confidence to make decisions and take ownership.
• Ability to motivate, influence and develop others.
• Strong organisational and prioritisation skills.

Desirable

• Experience leading teams within a fast‑paced environment.
• Exposure to operational, customer‑focused or service‑based environments.
• Experience implementing process improvements and efficiencies.
• Experience working with senior stakeholders.
• Understanding of commercial performance and business growth objectives.

Personal Attributes

• Confident, credible and professional.
• Strong leadership and coaching skills.
• Commercially minded and results‑focused.
• Adaptable and resilient.
• Positive and solutions‑oriented.
• Excellent relationship‑building abilities.
• Motivated by developing people and improving performance.
• Committed to continuous improvement and operational excellence.

Ready to Make an Impact?

If you're an experienced leader looking for an opportunity to make a real difference, develop a successful team and play a key role within a growing business, we'd love to hear from you.

This is a fantastic opportunity to join an organisation that values its people, rewards success and offers genuine opportunities for career progression.