Operations Team Leader – Central Service

TN United Kingdom; London; On-site; GBP 45,000 - 80,000; Full time

Job summary

An established industry player is seeking an Operations Team Leader to drive excellence in underwriting services. This role involves managing a talented team, overseeing recruitment, and ensuring compliance with operational procedures. You will play a pivotal role in enhancing team performance and contributing to continuous improvement initiatives. The company fosters a culture of development and inclusivity, providing a supportive environment where your leadership will make a significant impact. If you are passionate about driving results and leading teams, this opportunity is perfect for you.

Qualifications

• Experience managing teams in a fast-paced environment.
• Strong knowledge of underwriting processes and systems.

Responsibilities

• Lead and manage a team of Underwriting Assistants.
• Conduct performance reviews and support employee development.
• Ensure compliance with policies and procedures.

Skills

Team Management

Performance Reviews

Underwriting Systems Knowledge

Process Improvement

Education

Bachelor's Degree

Tools

Underwriting Systems

Job description

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Operations Team Leader – Central Service, London

Client: The Hartford

Location: London, United Kingdom

Job Category: Other

EU work permit required: Yes

Job Reference: 99c0e30f3729

Job Views: 5

Posted: 05.05.2025

Expiry Date: 19.06.2025

Job Description:

We’re determined to make a difference and are proud to be an insurance company that goes well beyond coverages and policies. Working here means having every opportunity to achieve your goals – and to help others accomplish theirs, too. Join our team as we help shape the future.

Responsibilities:

• Manage a team of high performing Underwriting Assistants / Delegated authority administrators across all lines of business, providing exceptional service and solutions to Underwriters.
• Support recruitment and onboarding of new employees.
• Conduct annual performance reviews, including goal setting and identifying development opportunities.
• Manage workload prioritization.
• Lead in knowledge and proficiency of underwriting systems, processes, and procedures, including future improvements.
• Review and enter new Underwriting submissions into appropriate systems and manage pre-modelling requests with the Aggregation Team.
• Process policy slip data within agreed SLA.
• Manage policy endorsement adjustments within agreed SLA.
• Act on business exception reports promptly to ensure accurate risk details on Underwriting Systems.
• Ensure adherence to business timetable and support internal and external reporting deadlines.
• Maintain complete, accurate, and timely audit trail of risk information and workflows.
• Manage Quality Control and Contract Certainty queries.
• Support continuous improvement through root cause analysis and process improvements.
• Participate in IT system enhancements and upgrades for underwriting initiatives.

Procedures:

• Ensure compliance with all policies and procedures, including Standard Operating Procedures.
• Follow company standards and ensure policies and procedures are well documented.
• Undertake continuous professional development and comply with The Hartford procedures.

Other Duties:

The main duties are described above. Flexibility is expected to perform all other reasonable duties related to the role as assigned by The Hartford.

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