Operations Team Lead - Service, Stock & Performance

Grafton Group; Southampton; On-site; GBP 26,000 - 38,000; Full time

Benefits offered by this job

Colleague Discount

Holiday Buy Scheme

Paid Volunteer Leave

Enhanced Family Leave Pay

Free Breakfast

Apprenticeships & Career Development

Refer a Friend Bonus

Enhanced Pension Scheme

EarlyPay

Profit-Based Bonus Scheme

ShareSave Scheme

Retail & Leisure Discounts

Health Cash Plan

Employee Assistance Programme

Life Assurance

Gym Discounts

Cycle to Work Scheme

Job summary

Selco Builders Warehouse in the United Kingdom is looking for a store leader who can develop and mentor a team while delivering outstanding customer service and solid operational performance. You will oversee day-to-day shopfloor operations, the external yard, checkouts and Goods-In, manage stock from receipt to replenishment, and ensure pricing accuracy, stock availability and loss prevention.

The role is 37.5 hours per week with a comprehensive benefits package and progression opportunities

Qualifications

Responsibilities

• Lead and develop the team to deliver excellent customer service and strong operational performance.
• Overseeing the day-to-day operation of the shopfloor, external yard, checkouts and Goods-In areas.
• Managing the full stock lifecycle, from accurate receipt through to replenishment, merchandising and sale.
• Maintaining excellent stock availability and integrity, reducing losses and effectively managing damaged, discontinued and out-of-date stock.
• Ensuring high shopfloor standards, including replenishment, accurate pricing, planogram compliance and promotional changes.
• Driving sales and profitability through strong operational standards, stock control and effective team performance.
• Coaching and supporting colleagues to build capability, take ownership and deliver consistently high standards.
• Supporting the wider branch management team and taking responsibility for branch operations when acting as the most senior leader on duty.
• Ensuring the branch remains safe, compliant, well-stocked and welcoming for our customers.
• The working hours for this role are 37.5 per week.

Skills

Team leadership

Customer service

Stock control

Merchandising

Job description

Selco Builders Warehouse in the United Kingdom is looking for a store leader who can develop and mentor a team while delivering outstanding customer service and solid operational performance. You will oversee day-to-day shopfloor operations, the external yard, checkouts and Goods-In, manage stock from receipt to replenishment, and ensure pricing accuracy, stock availability and loss prevention.

The role is 37.5 hours per week with a comprehensive benefits package and progression opportunities