Operations Team Lead - Stock & Service Excellence

Grafton Group; Redhill; On-site; GBP 21,000 - 26,000; Full time

Benefits offered by this job

Colleague Discount

Holiday Buy Scheme

Paid Volunteer Leave

Enhanced Family Leave Pay

Free Breakfast

Apprenticeships & Career Development

Refer a Friend Bonus

Enhanced Pension Scheme

EarlyPay

Profit-Based Bonus Scheme

ShareSave Scheme

Retail & Leisure Discounts

Health Cash Plan

Employee Assistance Programme

Life Assurance

Gym Discounts

Cycle to Work Scheme

Job summary

Selco Builders Warehouse in the United Kingdom is seeking a branch leader to develop a high-performing team and deliver outstanding customer service while driving operational excellence. You will oversee daily shopfloor operations, stock lifecycle, pricing and promotions, ensuring stock availability and loss prevention.

The role includes mentoring colleagues, supporting the branch management team, and maintaining a safe, welcoming store environment for customers.

Responsibilities

• Leading and developing your team to deliver excellent customer service and strong operational performance.
• Overseeing the day-to-day operation of the shopfloor, external yard, checkouts and Goods-In areas.
• Managing the full stock lifecycle, from accurate receipt through to replenishment, merchandising and sale.
• Maintaining excellent stock availability and integrity, reducing losses and effectively managing damaged, discontinued and out-of-date stock.
• Ensuring high shopfloor standards, including replenishment, accurate pricing, planogram compliance and promotional changes.
• Driving sales and profitability through strong operational standards, stock control and effective team performance.
• Coaching and supporting colleagues to build capability, take ownership and deliver consistently high standards.
• Supporting the wider branch management team and taking responsibility for branch operations when acting as the most senior leader on duty.
• Ensuring the branch remains safe, compliant, well-stocked and welcoming for our customers.
• The working hours for this role are 37.5 per week.

Job description

Selco Builders Warehouse in the United Kingdom is seeking a branch leader to develop a high-performing team and deliver outstanding customer service while driving operational excellence. You will oversee daily shopfloor operations, stock lifecycle, pricing and promotions, ensuring stock availability and loss prevention.

The role includes mentoring colleagues, supporting the branch management team, and maintaining a safe, welcoming store environment for customers.