Operations Support & Customer Service Advisor

Centrica plc; Greater London; Hybrid; GBP 41,328,000 - 46,838,000; Full time

Benefits offered by this job

Hybrid working

Weekly pay

Job summary

Centrica plc, operating as PH Jones, is seeking a Business Customer Service Advisor for a 6-month contractor role in Croydon.

You will manage daily emails, log calls, book appointments and assist engineer scheduling, ensuring work is recorded against service levels and handled with care. This office-based role offers hybrid working and weekly pay, with a chance to gain essential customer service experience in a busy operations team.

Qualifications

• Experience in an office, customer service or contact centre setting.
• Strong written and verbal communication skills.
• Proficiency with Microsoft Office Suite.

Responsibilities

• Managing daily email communications with internal teams, customers and clients.
• Logging new customer calls accurately into the relevant systems.
• Booking customer appointments and supporting engineer scheduling to maximise productivity.
• Keeping internal systems up to date with clear, accurate information.
• Identifying chargeable opportunities and applying correct charges to work orders.
• Supporting weekly and monthly valuation preparation.
• Completing a range of administrative tasks to support smooth delivery.

Skills

Admin experience

Communication skills

MS Office

Job description

Centrica plc, operating as PH Jones, is seeking a Business Customer Service Advisor for a 6-month contractor role in Croydon.

You will manage daily emails, log calls, book appointments and assist engineer scheduling, ensuring work is recorded against service levels and handled with care. This office-based role offers hybrid working and weekly pay, with a chance to gain essential customer service experience in a busy operations team.