Temp Business Customer Service Advisor

Centrica plc; Leeds; Hybrid; GBP 15,000 - 22,000; Full time

Benefits offered by this job

Hybrid working

Weekly pay via Adecco

Contract role via Adecco

Job summary

PH Jones, part of Centrica plc, is seeking a confident Business Customer Service Advisor on a 6-month contract in Leeds or Stockport. The role blends in-office and home-based days, helping to manage service and repairs for social housing clients and coordinating with engineers.

You will handle daily emails, log calls, schedule appointments, update systems, apply correct charges, and assist with weekly valuations.

Qualifications

• Prior administration experience in an office, customer service, or contact centre setting.
• Strong written and verbal communication skills.
• Professional and proactive approach in a busy office environment.
• Attention to detail and data accuracy across systems.
• Proficiency with Microsoft Office applications.

Responsibilities

• Manage daily email communications with internal teams, customers and clients.
• Log new customer calls accurately into relevant systems.
• Book customer appointments and support engineer scheduling to maximise productivity.
• Keep internal systems updated with clear, accurate, timely information.
• Identify chargeable opportunities and apply charges to work orders.
• Support weekly and monthly valuation preparation.
• Complete a range of administrative tasks to support smooth operational delivery.

Skills

Customer service experience

Administration

Communication skills

Attention to detail

Microsoft Office

Tools

Microsoft Office

Job description

## Temp Business Customer Service AdvisorApply: Leeds: Full time: Posted Today: R0090073**Join us, be part of more.** We’re so much more than an energy company. We’re a family of brands revolutionising how we power the planet. We're energisers. One team of 21,000 colleagues that's energising a greener, fairer future by creating an energy system that doesn’t rely on fossil fuels, whilst living our powerful commitment to igniting positive change in our communities. Here, you can find more purpose, more passion, and more potential. That’s why working here is #MoreThanACareer. We do energy differently - we do it all. We make it, store it, move it, sell it, and mend it. **About your team:** At PH Jones, our mission is to mend it. Our teams have been at the heart of communities for over 50 years. Partnering with local authorities and associations, we support social housing across the UK – installing, upgrading and repairing heating and electrical systems. But we’re not just living off our legacy. We’re on a mission to make the UK’s social housing sector greener and more energy efficient.**Business Customer Service Advisor – 6-Month Contract | Hybrid** **£13.50 per hour | Weekly pay** **Locations: Stockport OR Leeds** - **3 days** per **week** in the **office** and **2 days working from home** You must live within a reasonable commute of our **British Gas Stockport Newbridge Lane** office OR **New Bridge House, 2 Leeds City Office Park, Leeds**, ideally no more than 30 minutes’ travel. **PH Jones** is looking for a confident, organised and customer-focused **Business Customer Service Advisor** to join our Operations Support Team on a 6-month contractor assignment via Adecco. This is a great opportunity for someone who enjoys variety, takes pride in delivering a high standard of service and is comfortable working closely with customers, clients, office colleagues and field operations teams. You’ll help support the delivery of Service & Repair and Installation contracts for our Social Housing clients, ensuring work is planned, recorded and progressed accurately against agreed service levels. **Key Details*** **Contract:** 6-month contractor assignment via Adecco* **Pay:** £13.50 per hour, paid weekly through online timesheets* **Hours:** 40 hours per week, Monday to Friday, 8am–5pm* **Working pattern:** Hybrid, with 3 days in the office and 2 days working from home* **Interviews:** Monday 28th September to Friday 2nd October* **Expected start date:** Monday 26th October **What You’ll Be Doing**You’ll play an important part in keeping our customer and client operations running smoothly. Your day-to-day responsibilities will include:* Managing daily email communications with internal teams, customers and clients.* Logging new customer calls accurately into the relevant systems.* Booking customer appointments and supporting engineer scheduling to maximise productivity.* Keeping internal systems updated with clear, accurate and timely information.* Identifying chargeable opportunities and applying the correct charges to work orders.* Supporting weekly and monthly valuation preparation.* Completing a range of administrative tasks to support smooth operational delivery. **About You**We’re looking for someone who is proactive, professional and comfortable working in a busy office or contact centre environment. You’ll be a strong fit if you have:* Previous administration experience within an office, customer service or contact centre setting is essential* Strong communication skills, both written and verbal.* A confident and professional approach when dealing with customer and client enquiries.* Good attention to detail and the ability to keep information accurate across systems.* The ability to prioritise workload and adapt when priorities change.* Confidence using Microsoft Office, including Outlook, Word and Excel.* A positive, team-focused attitude and willingness to support colleagues where needed. **Why Join Us?*** Hybrid working with a balanced office and home-based pattern.* Weekly pay through Adecco online timesheets.* An opportunity to gain experience within a busy operational support environment.* A role where organisation, accuracy and great customer service make a genuine difference every day. **How to apply:** If you’re available to interview week commencing 28th September and you can start from 26th October 2026, we’d love to hear from you. Please apply with your latest CV and ensure your location aligns with the hybrid working requirement for Stockport or Leeds