Temp Business Customer Service Advisor

Centrica plc; Croydon; Hybrid; GBP 19,000 - 22,000; Full time

Benefits offered by this job

Hybrid working

Weekly pay through Adecco

Online timesheets

Job summary

Centrica plc, through PH Jones, is seeking a confident Business Customer Service Advisor on a 6-month contractor assignment in Croydon. You will manage emails, bookings and scheduling, and support service delivery for social housing contracts.

Role requires proactive, professional office/contact centre experience, strong communication, and accuracy across systems. Hybrid pattern with weekly pay via Adecco and office-based days.

Qualifications

• Previous administration experience in an office or contact centre setting.
• Strong written and verbal communication skills.
• Attention to detail and accuracy across systems.
• Proficiency in Microsoft Office (Outlook, Word, Excel).

Responsibilities

• Manage daily email communications with internal teams, customers and clients.
• Log new customer calls into relevant systems accurately.
• Book customer appointments and support engineer scheduling.
• Keep internal systems updated with timely and accurate information.
• Identify chargeable opportunities and apply charges to work orders.
• Support weekly and monthly valuation preparation.
• Perform a range of administrative tasks to support operations.

Skills

Administrative experience

Customer service

Communication skills

MS Office

Tools

Outlook

Word

Excel

Job description

## Temp Business Customer Service AdvisorApply: Croydon: Full time: Posted Today: R0090074**Join us, be part of more.** We’re so much more than an energy company. We’re a family of brands revolutionising how we power the planet. We're energisers. One team of 21,000 colleagues that's energising a greener, fairer future by creating an energy system that doesn’t rely on fossil fuels, whilst living our powerful commitment to igniting positive change in our communities. Here, you can find more purpose, more passion, and more potential. That’s why working here is #MoreThanACareer. We do energy differently - we do it all. We make it, store it, move it, sell it, and mend it. **About your team:** At PH Jones, our mission is to mend it. Our teams have been at the heart of communities for over 50 years. Partnering with local authorities and associations, we support social housing across the UK – installing, upgrading and repairing heating and electrical systems. But we’re not just living off our legacy. We’re on a mission to make the UK’s social housing sector greener and more energy efficient.**Business Customer Service Advisor – 6-Month Contract** **£14.80 per hour | Weekly pay | Croydon** **Location:** **Stockport** You must live within a reasonable commute of **Southern Housing, Mosaic East, Stephenson House, 2 Cherry Orchard Road, Croydon, CR0 6BA** office, ideally no more than 30 minutes’ travel. **PH Jones** is looking for a confident, organised and customer-focused **Business Customer Service Advisor** to join our Operations Support Team on a 6-month contractor assignment via Adecco. This is a great opportunity for someone who enjoys variety, takes pride in delivering a high standard of service and is comfortable working closely with customers, clients, office colleagues and field operations teams. You’ll help support the delivery of Service & Repair and Installation contracts for our Social Housing clients, ensuring work is planned, recorded and progressed accurately against agreed service levels. **Key Details*** **Contract:** 6-month contractor assignment via Adecco* **Pay:** £14.80 per hour, paid weekly through online timesheets* **Hours:** 40 hours per week, Monday to Friday, 8am–5pm* **Working pattern:** Full-time, Office based* **Interviews:** Monday 28th September to Friday 2nd October* **Expected start date:** 26th October 2026 **What You’ll Be Doing**You’ll play an important part in keeping our customer and client operations running smoothly. Your day-to-day responsibilities will include:* Managing daily email communications with internal teams, customers and clients.* Logging new customer calls accurately into the relevant systems.* Booking customer appointments and supporting engineer scheduling to maximise productivity.* Keeping internal systems updated with clear, accurate and timely information.* Identifying chargeable opportunities and applying the correct charges to work orders.* Supporting weekly and monthly valuation preparation.* Completing a range of administrative tasks to support smooth operational delivery. **About You**We’re looking for someone who is proactive, professional and comfortable working in a busy office or contact centre environment. You’ll be a strong fit if you have:* Previous administration experience within an office, customer service or contact centre setting.* Strong communication skills, both written and verbal.* A confident and professional approach when dealing with customer and client enquiries.* Good attention to detail and the ability to keep information accurate across systems.* The ability to prioritise workload and adapt when priorities change.* Confidence using Microsoft Office, including Outlook, Word and Excel.* A positive, team-focused attitude and willingness to support colleagues where needed. **Why Join Us?*** Hybrid working with a balanced office and home-based pattern.* Weekly pay through Adecco online timesheets.* An opportunity to gain experience within a busy operational support environment.* A role where organisation, accuracy and great customer service make a genuine difference every day. **How to apply:** If you’re available to interview between 28th September and 2nd October and can start from 26th October 2026, we’d love to hear from you. Please apply with your latest CV and ensure your location aligns with the working requirement for Croydon.