Operations Support Coordinator

TN United Kingdom; London; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is looking for a dedicated Operations Support Coordinator to join their team. This full-time role offers flexibility and the opportunity to work remotely, with occasional visits to client sites. You'll play a crucial role in monitoring client communications, managing reactive jobs, and ensuring compliance documentation is in order. If you're a proactive individual with strong communication skills and a knack for overseeing contractors, this position could be the perfect fit for you. Join a dynamic environment where your contributions will make a significant impact!

Qualifications

• Previous helpdesk experience is desirable.
• Experience overseeing contractors is required.

Responsibilities

• Monitor the client email inbox and respond to queries.
• Allocate PPM tasks to engineers and contractors.
• Raise purchase orders for engineers and team members.

Skills

Helpdesk Experience

Contractor Oversight

Communication Skills

Interpersonal Skills

Tools

CAFM System

Job description

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Job Details

Hours: 40 hours a week, flexible (8am – 5pm)

Role Type: Permanent

Position Overview

Pareto is currently seeking a full-time Operations Support Coordinator to work remotely, with occasional visits to client sites (expenses paid).

Responsibilities

1. Monitor the client email inbox and respond to queries.
2. Input and track reactive jobs on the CAFM system.
3. Monitor open jobs, chase engineers for updates, and allocate reactive jobs to engineers and contractors.
4. Raise purchase orders for engineers and team members as needed.
5. Allocate PPM tasks to engineers and contractors.
6. Scan compliance documentation (in-house and sub-contractor).
7. Close completed jobs and upload related paperwork.
8. Review documentation and escalate issues to the Account Manager.
9. Monitor upcoming inspections, coordinate dates with sub-contractors and the Account Manager, and book contractors ensuring all paperwork is in order.
10. Follow up on sub-contractor paperwork and certificates related to completed works or inspections.
11. Raise remedial actions following works or inspections.
12. Request quotes and obtain costs from in-house engineers or contractors.
13. Assess the completeness and appropriateness of sub-contractor RAMS.

Key Requirements

• Previous helpdesk experience is desirable.
• Experience overseeing contractors is required.
• Excellent telephone and email manners, with strong communication and interpersonal skills.