Operations Support Coordinator

Pareto Facilities Management Ltd; London; Remote; GBP 26,000; Full time

Job summary

A leading facilities management company is seeking an Operations Support Coordinator to join their team on a full-time, remote basis. The role involves monitoring client communications, managing jobs, and coordinating with subcontractors. Ideal candidates will have strong administration skills, attention to detail, and experience overseeing contractors. This entry-level position offers flexibility and the opportunity to work with a dynamic team.

Qualifications

• Experience overseeing contractors required.
• Previous administrative and helpdesk experience desirable.

Responsibilities

• Monitor client email inbox and respond to queries.
• Input and track reactive jobs on the CAFM system.
• Raise purchase orders and allocate tasks to engineers.

Skills

Administration

Communication

Attention to Detail

Tools

Microsoft Office

Job description

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Salary: £25,500

Location: remote/home-based

Hours: 40 hours a week, flexible (8am – 5pm)

Role Type: Permanent

Pareto is currently looking for an Operations Support Coordinator to join us on a full-time basis, based remotely, with occasional visits to client sites (expenses paid).

Responsibilities include but are not limited to:

1. Monitoring the client email inbox and responding to queries.
2. Inputting and tracking reactive jobs on the CAFM system.
3. Monitoring open jobs, chasing engineers for updates, and allocating reactive jobs to engineers and contractors.
4. Raising purchase orders for engineers and team members as required.
5. Allocating PPM tasks to engineers and contractors.
6. Scanning compliance documentation (in-house and sub-contractor).
7. Closing down completed jobs and uploading associated paperwork.
8. Reviewing documentation and raising issues to the Account Manager.
9. Monitoring upcoming inspections and coordinating dates with subcontractors and the Account Manager, including booking contractors and ensuring all paperwork is in order.
10. Following up on subcontractors' paperwork/certificates related to completed works/inspections.
11. Raising remedial actions following works or inspections.
12. Raising quotes and obtaining costs from in-house engineers or contractors.
13. Assessing the completeness and appropriateness of subcontractor RAMS.

Key Requirements:

1. Previous administrative experience (desirable).
2. Helpdesk experience (desirable).
3. Experience overseeing contractors (required).
4. Strong administration skills.
5. Proficiency in Microsoft Office.
6. Excellent communication skills via telephone and email.
7. Attention to detail.

Additional Information:

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Project Management and Information Technology
• Industries: Facilities Services