Operations Support Administrator

Ipsum; Milnthorpe; On-site; GBP 21,000 - 26,000; Full time

Benefits offered by this job

25 days leave + bank holidays

Group Personal Pension

Career progression & qualifications

Virtual GP access

Cycle to Work

Discount club

Life assurance

Long service recognition

Enhanced Maternity Pay

Social committees

Social events

Volunteer opportunities

Job summary

Ipsum is seeking an organised Operations Support Administrator to join the Group Operational Support Team in Milnthorpe, Cumbria. You will coordinate training, manage certification records and work with Contract Managers, Operations and SHEQ to keep training up to date.

You’ll maintain strong relationships with internal teams and external providers to ensure timely delivery of programmes, while contributing to improved processes and efficient administrative support across the department.

Qualifications

• GCSEs at Grade 4-9 (A-C) or equivalent.
• Desirable: experience in Utilities or Construction.
• Proficient in MS Office, especially Excel, Word and PowerPoint.
• Experience using SharePoint.
• Excellent organisation and time-management skills.
• Strong communication and interpersonal skills.
• Proactive, able to work independently and in a team.
• Meticulous with attention to detail and record-keeping.
• Customer-focused approach with a drive to improve processes.

Responsibilities

• Coordinate training activities and maintain compliance records.
• Schedule training with managers and operations, keep records up to date.
• Oversee training programmes and resources per policy.
• Maintain regular contact with operational teams for updates.
• Arrange trainers, venues and resources for training sessions.
• Collaborate with SHEQ to ensure training and certification standards.
• Coordinate with external training providers and manage relationships.
• Enter audit data into company systems accurately and timely.
• Raise purchase orders to support department activities.
• Provide general admin support to improve departmental efficiency.
• Identify opportunities for continuous process improvements.

Skills

Organised

Proactive

Customer-focused

Strong communicator

Team collaboration

Detail-oriented

Education

GCSEs 4-9 (A-C)

Tools

Microsoft Office

Excel

Word

PowerPoint

SharePoint

Job description

Operations Support Administrator (Milnthorpe Cumbria)

Employment type: Full Time

What s in it for you

We believe in looking after our people, and it shows. When you join Ipsum, you re not just taking a job, you re starting a career with real support behind it.?

• 25 days annual leave plus bank holidays with the option to buy more
• Group Personal Pension Plan
• Career development & progression with the opportunity to earn professional qualifications
• 24/7 access to a virtual GP? and Mental health support & counselling services?
• Cycle to Work scheme?
• Discount club - supermarkets, phone bills, gyms & more?!
• Life assurance cover?
• Long service recognition?
• Enhanced Maternity Pay
• Active local social committees?
• Regular social events?
• Paid volunteering opportunities in your community?

About the role

We re looking for an organised, proactive and customer-focused Operations Support Administrator to join our Group Operational Support Team within Ipsum

In this role, you ll provide essential support across our operational business units, helping to ensure training, certification and compliance requirements are effectively managed. You ll work closely with Contract Managers, Operations and SHEQ teams, as well as external training providers, to keep everything running smoothly and to the high standards our business expects.

If you re someone who enjoys being organised, building strong relationships and finding ways to make processes more efficient, we d love to hear from you.

As an Operations Support Administrator, you will:

• Coordinate training activities, maintaining compliance standards and ensuring certification requirements are met.
• Work closely with Contract Managers and Operations teams to schedule training and keep training records and requirements up to date.
• Oversee training programmes and manage training schedules in line with company policies and operational requirements.
• Maintain regular contact with operational teams, providing updates on training and certification requirements.
• Schedule and coordinate training activities, including booking trainers, venues and other resources.
• Work collaboratively with Operations and the SHEQ team to ensure training and certification requirements are consistently achieved.
• Coordinate with external training suppliers and maintain effective working relationships.
• Enter audit and inspection report data onto company systems accurately and within required timescales.
• Arrange purchase orders where required to support departmental and business activities.
• Provide general administrative support to help deliver effective and efficient departmental services.
• Identify opportunities for continuous improvement and contribute to making our operational support processes more efficient.

About you

We re looking for someone who is highly organised, proactive and customer-focused, with a positive attitude and a genuine desire to deliver a high-quality service. You ll be confident managing multiple priorities, communicating with a range of stakeholders and ensuring that important information and deadlines are kept on track.

• 5 GCSEs at Grade 4 9 (A C), or equivalent
• Previous experience working within the Utilities or Construction industry is desirable.
• Proficiency in Microsoft Office, particularly Excel, Word and PowerPoint.
• Experience using SharePoint.
• Excellent organisational and time-management skills.
• Strong communication and interpersonal skills.
• A proactive approach, with the ability to work independently and as part of a wider team.
• A strong eye for detail and commitment to maintaining accurate records.
• A customer-focused approach and a willingness to continuously improve processes and ways of working.

Why join us?

This is a fantastic opportunity to join a collaborative operational support team where your contribution will make a real difference. You ll play an important role in ensuring our operational teams have the training, certification and administrative support they need to deliver safely, compliantly and efficiently.

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