Operations Supervisor - Lead & Develop Team

Frasers Group; Guildford; On-site; GBP 293,000 - 351,000; Full time

Job summary

Sofa.com in Guildford, United Kingdom is seeking a dedicated Supervisor to join on a maternity cover basis. You will oversee daily operations, lead the team, manage performance, and uphold our standards to ensure smooth workflows. The role requires strong leadership, organization, and decision-making in a fast-paced environment.

The position focuses on directing staffing, monitoring performance, and maintaining compliance while collaborating with management to achieve operational goals.

Qualifications

• Proven supervisory or team leadership experience in a similar operational environment.
• Strong organizational and time management skills with the ability to prioritize multiple tasks.
• Excellent interpersonal and communication skills, both written and verbal.
• Demonstrated ability to make sound decisions and solve problems independently.
• Experience with performance management and employee feedback processes.
• Knowledge of relevant operational procedures and compliance requirements.
• Proficiency in using standard office software and systems.
• Ability to remain calm and professional under pressure.
• Preferred: Experience in conflict resolution and mediation.
• Preferred: Background in training and employee development.
• Preferred: Familiarity with the specific industry or department.

Responsibilities

• Supervise and manage team members, providing clear direction and support to ensure productivity and engagement
• Monitor employee performance, conduct regular check-ins, and provide constructive feedback to drive continuous improvement
• Coordinate scheduling, workload distribution, and resource allocation to optimize operational efficiency
• Implement and enforce company policies, procedures, and quality standards across the team
• Address workplace issues, resolve conflicts, and maintain a positive team environment
• Communicate effectively between senior management and team members to ensure alignment on organizational goals
• Support employee development through training, mentoring, and performance coaching
• Analyze operational metrics and identify opportunities for process improvement
• Maintain accurate records and documentation related to team performance and compliance
• Participate in meetings and contribute to strategic planning initiatives

Job description

Sofa.com in Guildford, United Kingdom is seeking a dedicated Supervisor to join on a maternity cover basis. You will oversee daily operations, lead the team, manage performance, and uphold our standards to ensure smooth workflows. The role requires strong leadership, organization, and decision-making in a fast-paced environment.

The position focuses on directing staffing, monitoring performance, and maintaining compliance while collaborating with management to achieve operational goals.