Shift Manager – Fast-Paced Delivery Operations Leader

The Sofa Delivery Company; Ham Hill; On-site; GBP 39,000 - 46,000; Full time

Benefits offered by this job

4-on 4-off shift pattern

Generous staff discounts

Wellbeing support

Career growth

Enhanced leave

Job summary

The Sofa Delivery Company, part of the DFS group, is seeking a Shift Manager to lead the Customer Delivery Centre and ensure safe, efficient deliveries with high service standards. You will recruit, onboard and train colleagues, build strong customer relationships and develop the team in a fast-paced environment.

You will manage budgets, coach staff, ensure vehicle/driver compliance, uphold health and safety, and foster an inclusive, supportive culture.

Qualifications

• Experience in team management, planning and compliance.
• Budget management experience.
• Great problem solver who enjoys a challenge.
• Passionate about customer service and delivering high service standards.

Responsibilities

• Oversee daily operations of the Customer Delivery Centre (CDC).
• Lead, coach and develop your team to deliver their best work.
• Recruit, onboard and train new colleagues for success.
• Ensure compliance for vehicles, trailers and driver regulations.

Skills

Team management

Planning

Compliance

Budget management

Problem solving

Customer service

Operational excellence

Job description

The Sofa Delivery Company, part of the DFS group, is seeking a Shift Manager to lead the Customer Delivery Centre and ensure safe, efficient deliveries with high service standards. You will recruit, onboard and train colleagues, build strong customer relationships and develop the team in a fast-paced environment.

You will manage budgets, coach staff, ensure vehicle/driver compliance, uphold health and safety, and foster an inclusive, supportive culture.