Operations Supervisor

Wolseley UK Limited; Tywardreath; On-site; GBP 35,000 - 42,000; Full time

Benefits offered by this job

Annual leave

Pension matched up to 9%

Bonus potential

Enhanced maternity/adoption leave

Healthcare access

YuLife app

Cycle to Work

Job summary

Wolseley UK Limited in Guernsey is seeking an Operations Supervisor based in St. Sampsons to lead the warehouse team, drive day-to-day operations, and ensure on-time delivery while delivering excellent customer service.

The role is full-time (40 hours/week) with development opportunities and a strong benefits package including a competitive salary, bonus potential and pensions. You'll work as part of DHS within a major UK plumbing/heating distribution group.

Qualifications

• Prior supervisory experience in a warehouse/merchant environment.
• Knowledge of plumbing/heating products.
• Ability to communicate clearly with peers and stakeholders.
• Proactive mindset to identify and solve operational issues.

Responsibilities

• Driving service on a day to day basis within the warehouse environment in the branch.
• Achieving operational excellence, minimising costs, ensuring on time and in full delivery and providing outstanding customer service.
• Leading your team of Operations Assistants and Drivers, inspiring them to focus on providing exemplary customer service and drive activity within the team to deliver upon all branch KPIs and targets.
• Building excellent working relationships with the wider team within the branch to ensure that all colleagues are able to support in ensuring that business development opportunities are identified and converted.
• Instilling a culture of high standards, quality and safety.

Skills

Team leadership

Customer service

Communication

Problem solving

Job description

Operations Supervisor - St. Sampsons, Guernsey (GY2 4UQ) - DHS

We are DHS, part of the Wolseley Group - a leading specialist trade merchant across the UK and Ireland. We pride ourselves in putting our people and customers at the heart of everything we do – and best of all, provide opportunities to develop skills and build careers through our award-winning Wolseley Talent Guild.

Salary: Competitive Salary + Bonus + Excellent Benefits

Benefits

• Annual leave (increasing with length of service)
• a generous pension scheme (matched up to 9%)
• potential to earn bonuses
• enhanced maternity / adoption leave and access to a great range of online and high street discounts
• free access to healthcare
• our popular YuLife app
• our Cycle to Work scheme and more!

Responsibilities

As an Operations Supervisor based in St. Sampsons, you’ll be responsible for:

• Driving service on a day to day basis within the warehouse environment in the branch.
• Achieving operational excellence, minimising costs, ensuring on time and in full delivery and providing outstanding customer service.
• Leading your team of Operations Assistants and Drivers, inspiring them to focus on providing exemplary customer service and drive activity within the team to deliver upon all branch KPIs and targets.
• Building excellent working relationships with the wider team within the branch to ensure that all colleagues are able to support in ensuring that business development opportunities are identified and converted.
• Instilling a culture of high standards, quality and safety.

This is a full-time, permanent role working 40 hours per week.

Essential Qualifications and Experience

And here’s what we’d like you to have:

• Previous industry or merchant experience and knowledge in plumbing/heating products.
• Previous experience as a supervisor working well with others towards a common goal through sharing clear targets and feedback.
• The ability to effectively share and receive information with peers, teams, and key stakeholders.
• The ability to proactively identify and propose solutions to operational and people issues before, or as, they arise.
• To be a team player who is happy to take on a diverse role to carry out all jobs in the branch to ensure it runs smoothly.
• Keenness to learn, with a positive and enthusiastic attitude and a strong work ethic.

Wolseley UK is the country’s largest plumbing, heating and cooling trade specialist merchant and we aim to be the first choice specialist merchant for trade customers. We supply 180,000 different products to over 100,000 customers every year. Join us and you’ll be part of a team that gets the right products to customers at the right price, in the right place, and at the right time. You’ll also enjoy extensive training and an award-winning pension and great rewards package. And, as part of the world’s largest specialist distributer of plumbing and heating products, you’ll have access to a wide variety of career opportunities.

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