Operations Supervisor

Leonardo Hotel Management (UK) Limited; Greater London; On-site; GBP 28,000 - 36,000; Full time

Benefits offered by this job

Special room rates UK & Europe

Recognition scheme

Talent referral scheme

Thank You Week

Wellbeing calendar

Training and progression opportunities

Job summary

Leonardo Hotels operates across the UK & Ireland, and this role at Leonardo Hotel Management (UK) Limited is for an Operations Supervisor in Greater London. You will lead the Operations team and Master Apartments, prepare teams for daily business, and ensure exceptional guest service while maintaining standards in food, beverage, and conference bookings.

The role requires flexibility in shifts (including weekends), strong communication, and a genuine hospitality mindset to resolve guest requests

Qualifications

• Experience supervising a hospitality or Food & Beverage team.
• Excellent verbal and written communication with guests and colleagues.
• Willingness to work varied shifts, including weekends.
• Ability to handle guest requests and resolve complaints promptly.
• Comfort with cash handling and till procedures.
• Strong teamwork and customer-focused mindset.

Responsibilities

• Supervise the Operations team and Master Apartments to ensure high standards.
• Coordinate daily operations with restaurant and conference bookings.
• Serve food and drinks and deliver excellent customer service.
• Maintain visible presence and respond to guest requests promptly.
• Deal with guest complaints in a friendly and efficient manner.
• Train and motivate team members.
• Ensure cash, float, and till procedures are carried out correctly.

Skills

Supervisory experience

Communication skills

Flexibility

Guest service

People skills

Cash handling

Team training

Multitasking

Pressure management

Tools

POS systems

Job description

Be Yourself – Be a Bold Team Player – Be Leonardo Once you’re part of the team, you’re part of the Leonardo community of over 55 hotels across the UK & Ireland! Role will include;

• To supervise the activities of the Operations team and the Master Apartments, ensuring they are aware of their responsibilities and performing duties to a high standard
• To be familiar with the days business, restaurant, and conference bookings so that you can prepare the team, the department and be ready for action
• To serve food and drinks and give excellent customer service, being a role model to the team demonstrating great hospitality
• To have a visible presence within the hotel to ensure that all customer requests and queries are responded to promptly and effectively and to keep all areas clean and tidy at all times
• To deal with guest complaints in a friendly and efficient manner, ensuring guest satisfaction at all times
• Training and motivating team members.
• Ensuring all cash, charge, float, and till procedures are carried out correctly.

What we want you to have

• Supervisory experience looking to take on additional responsibility
• Great communication skills so you can chat to our guests and of course the team
• Flexiblility – to enjoy working different shift patterns and seeing the operation on different days of the week including the weekends as well as mornings, or evenings (no split-shifts here)
• The ability to recognise what our customers want and need and be able to provide it
• Good people skills – to work well in a team - we want work to be fun for all of our employees
• Have a genuine interest in providing hospitality to our customers
• Confidence with systems and taking payments
• To be able to work well under pressure at times and multi task in a fast paced environment
• Ensure prompt resolution of customer complaints

Some of the perks our Operations Supervisor could enjoy include

• Special rates on Leonardo Hotel rooms across the UK & Europe
• Company-wide recognition scheme: you could earn vouchers to spend on a wide range of high street shops
• Talent referral scheme
• Thank You Week: from ice cream trucks to yoga classes and lots in between!
• Wellbeing Calendar
• Ongoing job-related training programmes with clear paths for progression

We’re committed to creating a workplace where every individual—regardless of background, identity, or lived experience—is welcomed, valued, and respected for who they are. Belonging means embracing our differences and ensuring everyone feels seen, heard, and empowered.

Why come join us as a Operations Supervisor?

We look after our colleagues just as well as we look after our guests. Our regular Learning Bites, “Come Join Us Guest Care” training and Wellbeing webinars all help your progress with us. With support on tap, top-notch practical training and clear progression you’ll be on track for a brilliant future in Hospitality!

At Leonardo Hotels, our vision is very simple: to be the first choice for everyone who values genuine hospitality! We are a Disability Confident Employer and a member of the Valuable 500. We partner with social enterprises to change attitudes towards disability, and provide opportunities ensuring everyone is able to fulfil their potential at work.