Operations Manager

Leonardo Hotel Management (UK) Limited; Belfast City District; Presencial; GBP 42.000 - 60.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Special rates on stays

Recognition vouchers

Talent referral scheme

Thank You Week

Wellbeing calendar

Training & progression

Descripción de la vacante

Leonardo Hotel Management (UK) Limited seeks an Operations Manager to steer the hotel’s day-to-day operations and drive strategic initiatives with the General Manager. You’ll lead a vibrant team, ensure exceptional guest experiences, and uphold the brand standards across the property.

You’ll oversee Duty Manager shifts, collaborate on staff induction and guest care training, monitor recruitment, and identify local business opportunities.

Responsabilidades

• Undertake Duty Manager shifts as required to support the team.
• Work alongside the General Manager to devise new ways of moving the Leonardo Hotels brand forward in your hotel.
• Support with the delivery of new starter induction and “Guest Care” training, ensuring all team members are offering great hospitality to our brand standards.
• Actively monitor recruitment requirements in your hotel to support the operation (and your current team!)
• Have good knowledge of the local area to drive business opportunities for your hotel
• Collaborate with your local HR team to host engaging activities for your team

Descripción del empleo

Be Yourself – Be a Bold Team Player – Be Leonardo

Once you’re part of the team, you’re part of the Leonardo community of over 55 hotels across the UK & Ireland! The Operations Manager will direct the strategic initiatives and objectives of the hotel, as well as managing day to day operations through the engagement of the team. All members of the department work together to create memorable moments for guests, in line with both company and hotel-specific service standards, and collaborate closely with other departments within the hotel. You will act as an ambassador for your own hotel and the wider Leonardo Hotels estate, demonstrating the company vision, mission and values. At all times, you will treat others around you with respect, dignity and fairness. As an Operations Manager, you’ll keep the hotel running like clockwork and lead your team to ensure our guests have an incredible experience with us. Take a deep breath because you’ll be stepping into a busy role! You’ll be working alongside the General Manager to oversee operations, ensure every stay is extra special and inspire a vibrant team to exceed our guests’ expectations. We’re looking for someone with key people skills, who is great at getting the best out of their team by giving them that get-up-and-go! As an Operations Manager, you will:

• Undertake Duty Manager shifts as required to support the team
• Work alongside the General Manager to devise new ways of moving the Leonardo Hotels brand forward in your hotel
• Support with the delivery of new starter induction and “Guest Care” training, ensuring all team members are offering great hospitality to our brand standards
• Actively monitor recruitment requirements in your hotel to support the operation (and your current team!)
• Have good knowledge of the local area to drive business opportunities for your hotel
• Collaborate with your local HR team to host engaging activities for your team

Some of the perks our Operations Manager could enjoy include:

• Special rates on Leonardo Hotel rooms across the UK & Europe
• Company-wide recognition scheme: you could earn vouchers to spend on a wide range of high street shops
• Talent referral scheme
• Thank You Week: from ice cream trucks to yoga classes and lots in between!
• Wellbeing Calendar
• Ongoing job-related training programmes with clear paths for progression

We’re committed to creating a workplace where every individual—regardless of background, identity, or lived experience—is welcomed, valued, and respected for who they are. Belonging means embracing our differences and ensuring everyone feels seen, heard, and empowered.

Why come join us as a Operations Manager?

We look after our colleagues just as well as we look after our guests. Our regular Learning Bites, “Come Join Us Guest Care” training and Wellbeing webinars all help your progress with us. With support on tap, top-notch practical training and clear progression you’ll be on track for a brilliant future in Hospitality! At Leonardo Hotels, our vision is very simple: to be the first choice for everyone who values genuine hospitality! We are a Disability Confident Employer and a member of the Valuable 500. We partner with social enterprises to change attitudes towards disability, and provide opportunities ensuring everyone is able to fulfil their potential at work.