Operations Supervisor

ASVA: Association of Scottish Visitor Attractions; Glasgow; Hybrid; GBP 29,000 - 36,000; Full time

Benefits offered by this job

Company events

Cycle to work scheme

Discounted or free food

Employee discount

Enhanced maternity leave

Enhanced paternity leave

Free and on-site parking

Health & wellbeing programme

Life insurance

Sick pay

Job summary

Glasgow Science Centre is looking for an Operations team member to support the day-to-day management of our visitor-facing areas, from front-of-house to the gallery floors and events. You will help deliver a fun, safe and welcoming environment and ensure a coordinated, professional level of service at contact points.

Experience in visitor attractions or hospitality backgrounds are welcome as we value fresh perspectives and operational expertise across catering, events and retail.

Qualifications

• Experience in visitor attractions or cultural venues is valuable.
• Background in hospitality, catering, events, or retail operations is welcome.

Responsibilities

• Assist the Operations Manager with day-to-day management of all areas.
• Supervise staff across front-of-house, food & beverage outlets, gallery floors, and events.
• Act as Duty Manager for specific events and ensure the Customer Service promise is delivered.

Job description

Glasgow Science Centre (GSC) is an educational charity and leading science centre and visitor attraction with a 5-star status. Our mission is to inspire everyone to explore and understand the world around them and to discover and enjoy science. We are a place of learning, creativity, curiosity, and fun, inspiring and empowering around half a million people every year, both inside and outside our amazing centre in Pacific Quay, on the banks of the Clyde. Our state-of-the-art centre contains more than 450 interactive exhibits, a digital planetarium, a science show theatre, a teaching laboratory, an IMAX cinema, and a maker space. We also take science out of our centre and across Scotland with our On Tour programme and our Community Engagement Programme works closely with people in our local communities. Our staff are vitally important to us and play a key role in achieving our mission. We value diversity in our workforce and want our workforce to reflect the diverse communities we serve bringing a range of skills, experiences, knowledge, and ideas to help towards our mission. Our company values are important to us as they underpin who we are and how we work, what we believe in and stand for: We strive for excellence We are inclusive We innovate We collaborate

ABOUT THE ROLE

An exciting opportunity has arisen to join the Operations Team. This varied role is instrumental in line management and supervision of staff across all customer-facing areas, including front-of-house, food and beverage outlets, gallery floors (including Newton Flight Academy, Planetarium and SST), Corporate Events, Gift Shop, Car Park Operations, IMAX and Tower. While experience in visitor attractions or cultural venues are valuable, we are also keen to hear from applicants with a background in hospitality, catering, events, or retail operations who can bring fresh perspectives and operational expertise to our team. This role requires you to assist the Operations Mangers with the day-to-day management of all areas, and to act as appointed person (Duty Manager) for specific events where required. As well as to implement the GSC Customer Service promise. Offer a fun, safe and welcoming environment to all customers and to provide an integrated, co-ordinated and professional level of service to our customers at point of contact. If this sounds like you then we would love you to get in touch!

Benefits

• Company events
• Cycle to work scheme
• Discounted or free food
• Employee discount
• Enhanced maternity leave
• Enhanced paternity leave
• Free and on-site parking
• Health & wellbeing programme
• Life insurance
• Sick pay