Operations Manager

Carr Gomm; Glasgow; On-site; GBP 42,000 - 54,000; Full time

Benefits offered by this job

35 days holiday per year

Enhanced maternity, paternity, adopt./

Sick leave

Defined Contribution pension

Job summary

Carr Gomm in Glasgow is seeking an experienced Operations Manager to lead local teams delivering person-centred social care to adults and young people. You will work under the Local Management Team to manage your diary, adapt to a dynamic locality, and prioritise improvements within our values-driven framework.

The role requires experience in managing person-centred services, with an emphasis on quality, developing new services, and shaping services to meet Glasgow residents’ needs.

Qualifications

• Experience with person-centred services to individuals.
• Ability to lead and develop teams in a social care setting.
• Knowledge of mental health, housing, and complex support needs is beneficial.

Responsibilities

• Report to the Senior Operations Manager and contribute to locality strategies.
• Lead and coordinate local teams to deliver high-quality, person-centred care.
• Ensure service delivery aligns with organisational values and objectives.

Skills

People management

Social care experience

Community engagement

Strategic planning

Job description

Our services in Glasgow, managed from our locality office in Govan, Glasgow, are looking for a long-term Operations Manager. This role would suit an experienced, values-oriented, person-centred social care professional. With a desire to lead teams working to support adults and young people, you will be familiar with the complex challenges that people can face, whether that is a young person experiencing distress, a person experiencing housing issues, or someone having their first experience of psychosis.As an Operations Manager, you will be working closely with the Local Management Team – a brilliant team of experienced, social care managers – with the ability to manage your own diary and work routines.This role has a good degree of autonomy, within clearly defined values and strategic objectives. You will be working within a busy and dynamic locality, which requires the flexibility to be responsive to the ever-changing environment. Contributing to the strategic management of Carr Gomm, you will have an appreciation of organisational values while developing a greater understanding of the organisational goals and objectives both for the people we support and all colleagues.This is a dynamic role in which you will never settle for ‘good enough’ but will always prioritise effectively in an ever-changing environment. You will appreciate that there is always capacity to innovate, improve, develop and stretch targets in the pursuit of a more equitable society in which people can lead full and positive lives as active citizens.Reporting to the Senior Operations Manager, the Operations Manager is an essential role for the success and development of the locality.

Success in this role

The key to being successful in this role, in Glasgow, is the experience of managing person-centred services to individuals, and an awareness of what getting it right for people means, both when driving quality in existing services, and in developing new services. We are committed to always shaping our services to meet the needs of people within the city of Glasgow, and are keen to hear your experience of managing young people’s services, of managing services to people with mental ill health, or any other kind of complex service. For full details, please refer to the job description on our website carrgomm.org/jobs/operations-manager-glasgow

Who we are looking for:

Successful Operations Managers may come from different backgrounds and have a range of work and life experiences. All are creative and a have flair for engaging and inspiring people, whilst sharing our values of respect, interdependence, choice, control, openness and honesty, kindness, and compassion.

About Carr Gomm

Carr Gomm is a leading Scottish social care and community development charity. We provide person-centred support to over 4500 people every year so they can live their best possible life.Our services are based on our values and reflect the choices and aspirations of each individual and community we work with. Our qualified staff work with people in their homes and communities, supporting people in their day-to-day lives and making plans to achieve their hopes and dreams in the future. Carr Gomm also fundraises to tackle isolation and loneliness in our communities through projects and activities across Scotland.

What We Offer

As a way of demonstrating how much we value you and your commitment we offer a range of great benefits:35 days holiday per year, increasing to 40 days with length of serviceEnhanced maternity, paternity, adoption, and sick leaveA Defined Contribution pension scheme, with incremental employer contributionsAccess to the Carr Gomm App: which includes free physiotherapy, health coaching and counsellingFree Blue Light Card (giving access to thousands of discounts and promotions)Membership of a credit unionCycle to work scheme; and more!