Operations Manager

Shetland Arts Development Agency; United Kingdom; On-site; GBP 38,000 - 46,000; Full time

Benefits offered by this job

Shape operations

Dynamic environment

Retail discounts

Box office allowance

Final salary pension

Employee assistance

Job summary

Shetland Arts Development Agency is seeking an Operations Manager to lead customer-facing teams and oversee Box Office, Front of House, Café Bar and Catering operations. You’ll work with the Director of Operations to ensure a welcoming, high-quality visitor experience across venues in Shetland.

The role focuses on people leadership, problem solving, and delivering exceptional service in a busy public-facing environment, with evenings and weekends required. PVG clearance is needed.

Qualifications

• Experience as a people manager in a busy public-facing environment

Responsibilities

• Hours: Full-time (37 hours/week). Flexible working is expected, including evenings and weekends
• A PVG is required for this role

Skills

People management

Customer service

Problem solving

Job description

Overview

We have an exciting opportunity for someone to join our team as Operations Manager.

As our Operations Manager, you’ll be at the heart of delivering a high standard of customer care across Shetland Arts. Working closely with the Director of Operations, you’ll lead our customer-facing teams and oversee the day-to-day operation of our Box Office, Front of House, Café Bar and Catering services, ensuring every visitor enjoys a welcoming, high-quality experience.

If you’re an experienced people manager who thrives in a busy public-facing environment, enjoys solving problems, and is passionate about delivering exceptional service, we’d love to hear from you!

Responsibilities

• Hours: Full-time (37 hours/week). Flexible working is expected, including evenings and weekends
• A PVG is required for this role

Qualifications

• Experience as a people manager in a busy public-facing environment
• Strong problem-solving and service-orientation skills
• Commitment to delivering exceptional customer service

Benefits

• Opportunity to shape how our venues and services operate – By leading and developing a dedicated team, you’ll play a key role in ensuring our venues and events operate efficiently and successfully.
• No two days are the same – One day you could be planning staffing for a busy programme of events, the next supporting the delivery of a commercial hire, improving operational processes or working with colleagues across the organisation to enhance the customer journey.
• Make a difference – Be part of an organisation that brings arts, culture and creativity to communities across Shetland.
• Discounts in our Shetland Arts retail spaces
• Annual box office allowance for Shetland Arts events and films
• Exceptional final salary pension scheme
• Access to an Employee Assistance Programme provided by Health Assured – a 24/7 helpline offering support and guidance for mental health and wellbeing