Operations Supervisor

The Travel Corporation; City of Edinburgh; On-site; GBP 35,000 - 48,000; Full time

Job summary

The Travel Corporation is seeking an Operations Supervisor for Highland Explorer Tours in Scotland. You will oversee on-tour experiences for Day and Multi-Day Tours, line-manage Edinburgh-based Driver/Guides, and provide hands-on operational support across tour delivery, safety, and compliance.

Reporting to the Operations Manager Crew & Fleet, you’ll mentor ~50% of the Edinburgh Driver/Guide team, ensure accurate itineraries, and uphold our high standards of guest experience and safety across

Qualifications

• PCV driving licence.
• Experience managing frontline operational staff within tourism, transport, hospitality or logistics.
• Strong organisational and rota-planning skills, with the ability to stay calm and make decisions under pressure.
• Experience managing Driver/Guides or drivers.
• Knowledge of Scottish touring routes and products.
• Understanding of drivers' hours regulations.
• CPC knowledge or experience supporting CPC compliance.
• A practical, hands-on leadership style.
• Highly organised, dependable and comfortable taking responsibility.
• A strong focus on guest experience, safety and professional standards.
• Ability to build trust and respect with frontline teams.

Responsibilities

• Line manage Driver/Guide team via regular 1-to-1s, performance reviews and welfare check-ins.
• Provide real-time operational support to Driver/Guides across Edinburgh, Glasgow and Inverness depots.
• Make timely decisions on routes, timings, weather and disruption.
• Ensure accurate itineraries and updates; support on-time vehicle departures and returns.
• Maintain safety and compliance including drivers' hours and incident reporting.
• Support induction, ride-alongs and quality assessments; identify development needs.
• Act as link between Driver/Guides, Operations Manager and central scheduling.
• Support recruitment, onboarding and probation; promote engagement and retention.
• Step in as Driver/Guide when needed; assist with vehicle washing.

Skills

PCV licence

Frontline staff management

Organisational skills

People management

CPC knowledge

Decision making under pressure

Guest experience focus

Team leadership

Job description

Working Hours Average 42 hours per week | 09:30-21:30 | EDI yard | 4 days on, 4 days off

We may close this vacancy earlier than the advertised closing date if we receive a high volume of applications or identify suitable candidates through our sourcing activities. We therefore encourage interested applicants to submit their application as early as possible.

Company Introduction

At TTC, we are Enriching lives by connecting people and places.

For over 100 years, we’ve been bringing the world closer together by crafting journeys that create lasting memories, lifelong friendships and meaningful cultural connections. Across more than 70 countries and our award-winning brands, we design and deliver travel experiences that go beyond sightseeing - they change perspectives.

Behind every unforgettable journey is a passionate team making it happen. That’s where you come in.

The Role

As Operations Supervisor for Highland Explorer Tours, you will play a vital role in delivering exceptional on-tour experiences across our Day Tours and Multi-Day Tours in Scotland. Reporting to the Operations Manager Crew & Fleet, you will line manage approximately 50% of the Edinburgh Driver/Guide team while providing hands-on operational support across tour delivery, safety, compliance, training and team development. This is a practical frontline leadership role where you will make confident decisions, support Driver/Guides in real time and help ensure every tour runs safely, smoothly and to the high standards our guests expect.

Our Values

• Value Every Voice. We put people first.
• Act with Integrity. We do what is right.
• Explore Beyond Boundaries. We are driven by curiosity.
• Own the Outcome. We take responsibility for our decisions.
• Succeed Together. We have each other's backs.

What Will You Do?

• Line manage your Driver/Guide team through regular 1-to-1s, performance reviews and welfare check-ins, while managing attendance, sickness, conduct and capability fairly and consistently.
• Provide real-time operational support to Driver/Guides across Edinburgh and Glasgow depots, and Inverness in line with the late-shift rota, including holiday cover where required.
• Make timely operational decisions on routes, timings, weather and disruption, working closely with Customer Services and Fleet teams to resolve issues quickly.
• Ensure Driver/Guides are fully briefed with accurate itineraries and updates, and support on-time vehicle departures and returns across early and late shifts.
• Maintain high standards of safety and compliance, including drivers' hours, tachograph requirements, incident reporting, near misses and depot-level compliance checks.
• Support induction, ride-alongs, on-tour observations and quality assessments, identifying development needs and helping maintain consistent welcome, safety, brand tone and storytelling standards.
• Act as the operational link between Driver/Guides, the Operations Manager and central scheduling and operations teams, sharing feedback on capacity, morale, engagement and operational risks.
• Support recruitment, assessment tours, onboarding and probation, helping build engagement and retention through fair workloads and strong communication.
• Take a hands-on approach when needed, including acting as a stand-in Driver/Guide and assisting with vehicle washing.

About You

• PCV driving licence.
• Experience managing frontline operational staff within tourism, transport, hospitality or logistics.
• Strong organisational and rota-planning skills, with the ability to stay calm and make decisions under pressure.
• Confident handling people, performance and welfare matters with fairness, consistency and approachability.
• Experience managing Driver/Guides or drivers.
• Knowledge of Scottish touring routes and products.
• Understanding of drivers' hours regulations.
• CPC knowledge or experience supporting CPC compliance.
• A practical, hands-on leadership style.
• Highly organised, dependable and comfortable taking responsibility.
• A strong focus on guest experience, safety and professional standards.
• Ability to build trust and respect with frontline teams.