Operations Specialist Coordinator

Serco Group Plc; Watchfield; On-site; GBP 32,000 - 42,000; Full time

Benefits offered by this job

Up to 6% contributory pension scheme

Internal courses and apprenticeships

Employee Assistance Programme

Retail and lifestyle discounts

Job summary

Serco Group Plc in the Defence Academy is seeking an Operations Specialist Coordinator to provide vital coordination, administration and governance support across a broad range of operational processes.

You will build strong relationships with Colleges, Groups and senior stakeholders, coordinate honours and awards, support risk management and prepare reports to enable informed decisions while maintaining confidentiality and high standards of service.

Qualifications

• Good general education, including GCSEs or equivalent in English and Mathematics.
• Previous administration experience and knowledge of office practices.
• Strong written and verbal communication skills.
• Experience using Microsoft Office applications, including Outlook, Teams, Word, PowerPoint and Excel.
• Excellent organisational skills and attention to detail.
• Ability to work independently and manage competing priorities.
• Confident building positive working relationships with a wide range of stakeholders.
• A collaborative approach and commitment to delivering excellent customer service.
• Adaptable, professional and comfortable working in a changing environment.
• Motivated to identify improvements and contribute ideas that add value.

Responsibilities

• Build effective working relationships with Colleges, Groups, Station Headquarters, the Programme Management Office and senior stakeholders.
• Coordinate honours, awards, citations and recognition schemes, ensuring submissions and records are managed accurately.
• Organise and support awards programmes and ceremonies.
• Coordinate and administer Ministry of Defence (MOD) trawl activities.
• Support sensitive processes professionally while maintaining confidentiality and stakeholder confidence.
• Coordinate risk management activities, including administration of the Active Risk Management (ARM) system and risk review meetings.
• Prepare reports, presentations, statistics and management information to support operational and strategic decision-making.
• Maintain and monitor the Defence Academy Headquarters Task Tracker and support timely completion of actions.
• Provide administrative and secretariat support to senior leadership meetings and governance forums.
• Contribute to continuous improvement initiatives and help create impactful solutions across the business.

Skills

Communication skills

Organisation

Stakeholder engagement

MS Office

Attention to detail

Independent working

Customer service

Adaptability

Team collaboration

Education

GCSEs in English and Mathematics

Tools

Outlook

Teams

Word

PowerPoint

Excel

Job description

Join us at the Defence Academy and play a key role in supporting the smooth operation of Station Headquarters activities. As Operations Specialist Coordinator, you'll provide vital coordination, administration and governance support across a broad range of operational processes.

This is a role where your organisation, attention to detail and relationship-building skills will make a genuine difference. From coordinating honours and awards processes to supporting risk management, governance activities and senior stakeholder engagement, your work will have purpose and create a positive impact across the organisation. You'll be part of a team that values trust, innovation and continuous growth, with headroom for people to grow and develop their careers

What you'll do as a Operations Specialist Coordinator

• Build effective working relationships with Colleges, Groups, Station Headquarters, the Programme Management Office and senior stakeholders.
• Coordinate honours, awards, citations and recognition schemes, ensuring submissions and records are managed accurately.
• Organise and support awards programmes and ceremonies.
• Coordinate and administer Ministry of Defence (MOD) trawl activities.
• Support sensitive processes professionally while maintaining confidentiality and stakeholder confidence.
• Coordinate risk management activities, including administration of the Active Risk Management (ARM) system and risk review meetings.
• Prepare reports, presentations, statistics and management information to support operational and strategic decision-making.
• Maintain and monitor the Defence Academy Headquarters Task Tracker and support timely completion of actions.
• Provide administrative and secretariat support to senior leadership meetings and governance forums.
• Contribute to continuous improvement initiatives and help create impactful solutions across the business.

Good general education, including GCSEs or equivalent in English and Mathematics.

• Previous administration experience and knowledge of office practices.
• Strong written and verbal communication skills.
• Experience using Microsoft Office applications, including Outlook, Teams, Word, PowerPoint and Excel.
• Excellent organisational skills and attention to detail.
• Ability to work independently and manage competing priorities.
• Confident building positive working relationships with a wide range of stakeholders.
• A collaborative approach and commitment to delivering excellent customer service.
• Adaptable, professional and comfortable working in a changing environment.
• Motivated to identify improvements and contribute ideas that add value.

Competitive holiday package

• Up to 6% contributory pension scheme
• Over 1,100 internal courses available, funding for qualifications and apprenticeships (we currently offer over 60 different apprenticeships), mentoring opportunities, and a focus on internal progression.
• Employee Assistance Programme, Bupa Anytime HealthLine, wellbeing app, 30% off at Serco-managed leisure centres, and 24/7 access to a virtual GP service
• Discounts across around 1,000 retailers, from food and clothing to days out, entertainment and travel
• Paid volunteering day, tax-free charitable giving through Payroll Giving Scheme, donate your pennies from your monthly pay to the Serco People Fund Charity