Operations and Systems Administrator-Maritime North - OOP Operations

Serco; Plymouth; On-site; GBP 36,000 - 48,000; Full time

Benefits offered by this job

Competitive holiday package

Pension scheme (up to 6%)

Internal courses and qualifications

Volunteering and employee networks

Employee Assistance Programme

Healthcare via Bupa/health services

Retail discounts

Hybrid/flexible working where possible

Job summary

Serco is seeking an Operations and Systems Administrator for the Defence Maritime Services Next Generation team at HMNB Devonport, Plymouth. You will help ensure the smooth administration of operational systems, vessels and personnel, enabling the delivery of essential maritime services.

You will work with operational teams, vessel Masters and customers to maintain records, support data-driven decisions and contribute to contractual performance in a complex maritime environment.

Qualifications

• BPSS clearance is required.
• Possible higher-level security clearance (CTC/SC) may be needed.
• UK residency may be required for clearance levels.

Responsibilities

• Maintain accurate operational, contract and personnel records across systems.
• Support administration of operational tasking requirements and respond to customer requests.
• Manage vessel crewing and tasking records, ensuring data is current.
• Assist with purchasing activities and support operation expenditure processes.
• Prepare reports to support contractual delivery and training compliance.
• Collaborate with operational teams, vessel crews and stakeholders to maximise service delivery.

Skills

Word

Excel

PowerPoint

Job description

Operations And Systems Administrator

Location: HMNB Devonport Plymouth PL2 2BG

Salary: Competitive plus excellent benefits

Schedule: 8-month FTC/FT/ 37.50 hours per week

Ready to impact a better future?

As an Operations and Systems Administrator in our Defence Maritime Services Next Generation team, you’ll help ensure the smooth administration of operational systems, vessels and personnel, enabling the successful delivery of critical maritime services. Your work will support contractual performance, operational efficiency and customer service across a complex maritime environment.

Working closely with operational teams, vessel Masters, customers and key stakeholders, you’ll play an important role in maintaining accurate records, coordinating activities and supporting informed decision-making. Our work touches lives through the delivery of essential services, and your contribution will help create impactful solutions, support growth and make a positive impact on communities and the future.

What you’ll do as an Operations and Systems Administrator

• Maintain accurate and confidential operational, contract and personnel records across a range of systems.


• Support the administration of operational tasking requirements and respond to customer requests.


• Manage vessel crewing and tasking records, ensuring data is accurate and up to date.


• Assist with purchasing activities and support operational expenditure processes.


• Prepare reports and administration needed to support contractual delivery, training compliance and operational performance.


• Work collaboratively with operational teams, vessel crews and stakeholders to maximise service delivery and support operational objectives

Does this sound like you?

• Methodical and organised, with strong attention to detail.


• Experience supporting service delivery in a fast‑paced environment.


• Confident communicating with a range of stakeholders and building trusted working relationships.


• Proficient in Microsoft Office applications, including Word, Excel and PowerPoint.


• Able to manage multiple priorities and take ownership of tasks to deliver results.

What We Offer

• Competitive holiday package


• Up to 6% contributory pension scheme


• Over 1,100 internal courses available, funding for qualifications and apprenticeships (we currently offer over 60 different apprenticeships), mentoring opportunities, and a focus on internal progression.


• Employee Assistance Programme, Bupa Anytime HealthLine, wellbeing app, 30% off at Serco-managed leisure centres, and 24/7 access to a virtual GP service


• Discounts across around 1,000 retailers, from food and clothing to days out, entertainment and travel


• Paid volunteering day, tax-free charitable giving through Payroll Giving Scheme, donate your pennies from your monthly pay to the Serco People Fund Charity


• Our employee networks support connection by providing spaces for collaboration, learning, and belonging. They represent and empower all our colleagues including veterans, LGBTQIA+ employees, women, parents and carers, people with disabilities, and people from all cultural backgrounds.

Vetting And Checks

This role requires Baseline Personnel Security Standard (BPSS) clearance, which involves verifying your identity, employment history, nationality, and criminal record to meet government security standards. In addition, depending on the nature of the role, you may need to obtain formal Security Clearance (such as CTC or SC), which includes more detailed background checks on employment, criminal record, and financial history to ensure suitability for working in secure environments. Please note that UK residency requirements may apply for certain levels of clearance. You will also complete an Occupational Health Questionnaire so we can identify and provide any support you may need to undertake the role effectively.

A Little Bit About Us

At Serco, everyone plays a vital part in delivering essential public services that make a real difference. As a global team of 50,000 people across Defence, Transport, Justice, Immigration, Healthcare, Leisure and Citizen Services, we’re united by a shared purpose: to improve the services that communities rely on. Guided by our values of Trust, Care, Innovation and Pride, our people make meaningful impact, every single day.

Our Inclusive Recruitment Commitment

We prioritise your skills and potential. As a Disability Confident Leader, the Top Great British Employer of Veterans 2026, and a Gold Inclusive Employer Standard holder, we champion equal opportunities for all. We offer flexible and hybrid working where possible and make reasonable adjustments throughout recruitment and employment.

• Guaranteed Interview Scheme: Applicants with disabilities, veterans and people with convictions, who meet the minimum job criteria, are guaranteed an interview. Simply opt into the relevant scheme on the application form.


• Ban The Box: We also support fair access for those with unspent criminal convictions through our ‘Ban the Box’ pledge (some roles may have security exemptions).

For support with your application, please contact [e-mail].