Operations Specialist Coordinator

Serco Limited; Swindon, Shrivenham; On-site; GBP 28,000 - 36,000; Full time

Job summary

Serco Limited's Defence Academy is seeking an Operations Specialist Coordinator to provide coordination, administration and governance support across a broad range of operational processes, with a focus on accuracy, confidentiality and stakeholder engagement.

In this role you'll develop relationships with Colleges, Groups and senior stakeholders, coordinate honours and awards schemes, support risk management, and prepare reports and briefings to enable informed decisions across the organisation.

Qualifications

• GCSEs or equivalent in English and Mathematics.
• Experience in administration and office practices.
• Strong written and verbal communication skills.
• Experience with Microsoft Office applications (Outlook, Teams, Word, PowerPoint, Excel).

Responsibilities

• Coordinate relations with Colleges, Groups, Station Headquarters, the Programme Management Office and senior stakeholders.
• Coordinate honours, awards, citations and recognition schemes with accurate records.
• Organise and support awards programmes and ceremonies.
• Coordinate and administer MOD trawl activities.
• Support confidential processes with stakeholder confidence.
• Coordinate risk management activities and ARM system reviews.
• Prepare reports, presentations, statistics and management information for decision-making.
• Maintain Defence Academy HQ Task Tracker and ensure timely actions.
• Provide admin and secretariat support to leadership meetings and governance forums.
• Contribute to continuous improvement initiatives.

Skills

Stakeholder management

Organisation

Communication

Office administration

Attention to detail

Education

GCSEs in English & Maths

Tools

Outlook

Word

Excel

PowerPoint

Teams

Job description

Join us at the Defence Academy and play a key role in supporting the smooth operation of Station Headquarters activities. As Operations Specialist Coordinator, you'll provide vital coordination, administration and governance support across a broad range of operational processes.

This is a role where your organisation, attention to detail and relationship-building skills will make a genuine difference. From coordinating honours and awards processes to supporting risk management, governance activities and senior stakeholder engagement, your work will have purpose and create a positive impact across the organisation. You'll be part of a team that values trust, innovation and continuous growth, with headroom for people to grow and develop their careers

What you'll do as a Operations Specialist Coordinator

• Build effective working relationships with Colleges, Groups, Station Headquarters, the Programme Management Office and senior stakeholders.
• Coordinate honours, awards, citations and recognition schemes, ensuring submissions and records are managed accurately.
• Organise and support awards programmes and ceremonies.
• Coordinate and administer Ministry of Defence (MOD) trawl activities.
• Support sensitive processes professionally while maintaining confidentiality and stakeholder confidence.
• Coordinate risk management activities, including administration of the Active Risk Management (ARM) system and risk review meetings.
• Prepare reports, presentations, statistics and management information to support operational and strategic decision-making.
• Maintain and monitor the Defence Academy Headquarters Task Tracker and support timely completion of actions.
• Provide administrative and secretariat support to senior leadership meetings and governance forums.
• Contribute to continuous improvement initiatives and help create impactful solutions across the business.

Does this sound like you?

• Good general education, including GCSEs or equivalent in English and Mathematics.
• Previous administration experience and knowledge of office practices.
• Strong written and verbal communication skills.
• Experience using Microsoft Office applications, including Outlook, Teams, Word, PowerPoint and Excel.
• Excellent organisational skills and attention to detail.
• Ability to work independently and manage competing priorities.
• Confident building positive working relationships with a wide range of stakeholders.
• A collaborative approach and commitment to delivering excellent customer service.
• Adaptable, professional and comfortable working in a changing environment.
• Motivated to identify improvements and contribute ideas that add value.