Travel Coordinator

Serco Limited; Swindon, Shrivenham; On-site; GBP 25,000 - 32,000; Full time

Job summary

Serco Limited in the United Kingdom is seeking a Travel Coordinator to support Defence Academy travel services. You will ensure compliant, cost-effective travel arrangements for individuals and groups, coordinating with course leaders and stakeholders to meet deadlines and budget expectations.

The role emphasizes accuracy, customer care, and continuous improvement, leveraging SharePoint and travel-management tools to deliver reliable service across the MOD and Defence Academy.

Qualifications

• GCSEs in English and Mathematics.
• Good organisational and communication abilities.
• Proactive approach to problem solving and customer service.

Responsibilities

• Deliver accurate UK and overseas travel arrangements in line with MOD, Defence Academy and Serco requirements.
• Source and recommend travel solutions balancing value, sustainability and operational needs.
• Coordinate large group travel bookings and serve as a main point of contact for course leaders.
• Maintain travel, financial and audit records using SharePoint and travel tools.
• Prepare reports, reconcile invoices and support budget monitoring.
• Contribute to continuous improvement and knowledge sharing.

Skills

Strong organisational skills

Excellent communication skills

Problem solving

Education

GCSE English and Mathematics

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Teams

SharePoint

Job description

Ready to impact a better future?

As a Travel Coordinator in our Defence Academy Support Services team, you'll deliver efficient and compliant travel solutions for customers across the Defence Academy. Your work will help people get where they need to be safely, cost-effectively and on time, supporting learning, operations and wider organisational outcomes.

Every journey you coordinate has a purpose. From arranging individual travel to managing complex group itineraries, you'll help create impactful solutions that support our customers and the important work they do. Working in a fast-paced environment, you'll play a key role in ensuring our service delivers positive impact through excellent customer care, innovation and attention to detail. Our work touches lives, and your contribution will help impact a better future while creating headroom for people to grow and succeed.

What you'll do as a Travel Coordinator

• Deliver accurate and timely UK and overseas travel arrangements in line with Ministry of Defence (MOD), Defence Academy and Serco requirements.
• Source and recommend travel solutions that balance value for money, sustainability and operational requirements.
• Coordinate large group travel bookings and act as a key point of contact for course leaders and stakeholders.
• Maintain accurate travel, financial and audit records using systems including SharePoint and travel management tools.
• Prepare reports, reconcile invoices and support budget monitoring activities.
• Contribute to continuous improvement initiatives, colleague knowledge sharing and service innovation.

Does this sound like you?

• GCSEs (or equivalent) in English and Mathematics.
• Strong organisational skills with the ability to prioritise competing demands and meet deadlines.
• Excellent communication skills, with the confidence to explain information clearly to a wide range of stakeholders.
• Proficiency in Microsoft Outlook, Word and Excel; experience with Teams and SharePoint would be advantageous.
• A proactive approach to problem solving, continuous improvement and delivering great customer service.