Travel Coordinator

Serco; Idstone; On-site; GBP 32,000 - 42,000; Full time

Benefits offered by this job

Competitive benefits

Job summary

Serco is seeking a Travel Coordinator at Defence Academy, Shrivenham. You will deliver efficient travel solutions across UK and overseas itineraries, ensuring compliance with MOD and Serco requirements while supporting learning and operations.

You will manage group bookings, maintain records, prepare reports, and contribute to service improvements with strong organisation and communication skills.

Qualifications

• GCSEs (or equivalent) in English and Mathematics.
• Strong organisational skills with the ability to prioritise competing demands and meet deadlines.
• Excellent communication skills, with the confidence to explain information clearly to a wide range of stakeholders.
• Proficiency in Microsoft Outlook, Word and Excel; experience with Teams and SharePoint would be advantageous.
• A proactive approach to problem solving, continuous improvement and delivering great customer service.

Responsibilities

• Deliver accurate and timely UK and overseas travel arrangements in line with MOD, Defence Academy and Serco requirements.
• Source and recommend travel solutions that balance value for money, sustainability and operational requirements.
• Coordinate large group travel bookings and act as a key point of contact for course leaders and stakeholders.
• Maintain accurate travel, financial and audit records using systems including SharePoint and travel management tools.
• Prepare reports, reconcile invoices and support budget monitoring activities.
• Contribute to continuous improvement initiatives, colleague knowledge sharing and service innovation.

Skills

Strong organisational skills

Excellent communication skills

Proactive problem solving

Ability to prioritise demands

Education

GCSEs in English and Mathematics

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Teams

SharePoint

Job description

Location: Defence Academy, Shrivenham, SN6 8LA

Salary: Competitive plus excellent benefits

Schedule: Perm/ FT/37 hours per week

Ready to impact a better future?

As a Travel Coordinator in our Defence Academy Support Services team, you’ll deliver efficient and compliant travel solutions for customers across the Defence Academy. Your work will help people get where they need to be safely, cost-effectively and on time, supporting learning, operations and wider organisational outcomes.

Every journey you coordinate has a purpose. From arranging individual travel to managing complex group itineraries, you'll help create impactful solutions that support our customers and the important work they do. Working in a fast-paced environment, you’ll play a key role in ensuring our service delivers positive impact through excellent customer care, innovation and attention to detail. Our work touches lives, and your contribution will help impact a better future while creating headroom for people to grow and succeed.

What You’ll Do As a Travel Coordinator

• Deliver accurate and timely UK and overseas travel arrangements in line with Ministry of Defence (MOD), Defence Academy and Serco requirements.
• Source and recommend travel solutions that balance value for money, sustainability and operational requirements.
• Coordinate large group travel bookings and act as a key point of contact for course leaders and stakeholders.
• Maintain accurate travel, financial and audit records using systems including SharePoint and travel management tools.
• Prepare reports, reconcile invoices and support budget monitoring activities.
• Contribute to continuous improvement initiatives, colleague knowledge sharing and service innovation.

Does this sound like you?

• GCSEs (or equivalent) in English and Mathematics.
• Strong organisational skills with the ability to prioritise competing demands and meet deadlines.
• Excellent communication skills, with the confidence to explain information clearly to a wide range of stakeholders.
• Proficiency in Microsoft Outlook, Word and Excel; experience with Teams and SharePoint would be advantageous.
• A proactive approach to problem solving, continuous improvement and delivering great customer service.

What We Offer

• Competitive holiday package
• Up to 6% contributory pension scheme
• Over 1,100 internal courses available, funding for qualifications and apprenticeships (we currently offer over 60 different apprenticeships), mentoring opportunities, and a focus on internal progression.
• Employee Assistance Programme, Bupa Anytime HealthLine, wellbeing app, 30% off at Serco-managed leisure centres, and 24/7 access to a virtual GP service
• Discounts across around 1,000 retailers, from food and clothing to days out, entertainment and travel
• Paid volunteering day, tax-free charitable giving through Payroll Giving Scheme, donate your pennies from your monthly pay to the Serco People Fund Charity
• Our employee networks support connection by providing spaces for collaboration, learning, and belonging. They represent and empower all our colleagues including veterans, LGBTQIA+ employees, women, parents and carers, people with disabilities, and people from all cultural backgrounds.

Vetting And Checks

This role requires Baseline Personnel Security Standard (BPSS) clearance, which involves verifying your identity, employment history, nationality, and criminal record to meet government security standards. In addition, depending on the nature of the role, you may need to obtain formal Security Clearance (such as CTC or SC), which includes more detailed background checks on employment, criminal record, and financial history to ensure suitability for working in secure environments. Please note that UK residency requirements may apply for certain levels of clearance. You will also complete an Occupational Health Questionnaire so we can identify and provide any support you may need to undertake the role effectively.

A Little Bit About Us

At Serco, everyone plays a vital part in delivering essential public services that make a real difference. As a global team of 50,000 people across Defence, Transport, Justice, Immigration, Healthcare, Leisure and Citizen Services, we’re united by a shared purpose: to improve the services that communities rely on. Guided by our values of Trust, Care, Innovation and Pride, our people make meaningful impact, every single day.

Our Inclusive Recruitment Commitment

We prioritise your skills and potential. As a Disability Confident Leader, the Top Great British Employer of Veterans 2026, and a Gold Inclusive Employer Standard holder, we champion equal opportunities for all. We offer flexible and hybrid working where possible and make reasonable adjustments throughout recruitment and employment.

• Guaranteed Interview Scheme: Applicants with disabilities, veterans and people with convictions, who meet the minimum job criteria, are guaranteed an interview. Simply opt into the relevant scheme on the application form.
• Ban The Box: We also support fair access for those with unspent criminal convictions through our ‘Ban the Box’ pledge (some roles may have security exemptions).