Read more

Serco Limited; Swindon; On-site; GBP 20,000 - 40,000; Full time

Benefits offered by this job

Pension up to 6%

Internal training courses

Employee Assistance Programme

Discounts across retailers

Volunteer day

Disability Confident employer

Job summary

Serco Limited in Swindon, England, is seeking an Application Management Analyst to enhance and support essential business applications within the Defence Academy. You will deliver Power BI BI reporting, resolve issues, and drive system improvements to support training and operations.

The role requires strong Power BI, T-SQL, and communication skills, with a collaborative approach to manage competing priorities and deliver high-quality outcomes.

Qualifications

• Strong Power BI knowledge and experience with BI reporting.
• Experience with T-SQL and SQL-based data queries.
• Proven troubleshooting and problem-solving skills.
• Excellent communication and stakeholder management.

Responsibilities

• Deliver business intelligence and management reporting using Microsoft Power BI
• Provide second-line support for business applications across the Defence Academy
• Resolve support requests, ensuring accurate logging, compliance with procedures, and achievement of SLAs
• Support enhancements for TOPdesk and CAFM Explorer throughout the business improvement lifecycle
• Conduct system testing for bespoke application improvements and COTS upgrades
• Assist with the configuration, optimisation, and continuous improvement of business applications

Skills

Power BI

T-SQL

Troubleshooting

Communication

Attention to detail

Teamwork

Tools

SharePoint

TOPdesk

CAFM Explorer

Job description

As an Application Management Analyst in our Defence Academy team, you’ll help ensure the reliability, performance, and continuous improvement of the business applications that support critical training and operational activities. Your work will enable colleagues and stakeholders to access the systems, data, and insights they need to make informed decisions and deliver positive outcomes.

This is a role with real purpose. By supporting and enhancing key business applications, delivering valuable business intelligence, and resolving technical issues efficiently, you’ll help create impactful solutions that support learning, operational excellence, and the future success of the Defence Academy. Our work touches lives, and your contribution will help build trust, drive innovation, and make a positive impact on communities.

What you’ll do as a Application Management Analyst

• Deliver business intelligence and management reporting using Microsoft Power BI
• Provide second-line support for business applications across the Defence Academy
• Resolve support requests, ensuring accurate logging, compliance with procedures, and achievement of service level agreements (SLAs)
• Support enhancements for TOPdesk and CAFM Explorer throughout the business improvement lifecycle
• Conduct system testing for bespoke application improvements and commercial off-the-shelf (COTS) application upgrades
• Assist with the configuration, optimisation, and continuous improvement of business applications

Does this sound like you?

• Strong working knowledge of Microsoft Power BI
• Experience using Transact-SQL (T-SQL)
• Proven troubleshooting and problem-solving skills
• Excellent communication, customer service, and stakeholder management abilities
• Strong attention to detail and commitment to quality
• Ability to work collaboratively within a team and manage competing priorities effectively

Desirable Skills

• Experience with SharePoint
• Familiarity with TOPdesk or other call‑management systems
• Experience with CAFM Explorer or other facilities management systems
• Ability to work to exacting standards and tight deadlines
• Strong workload‑prioritisation skills
• Positive, adaptable, and collaborative approach
• Experience in an Application Support or Application Management environment
• Awareness of Six Sigma or other lean methodologies

Benefits

• Competitive holiday package
• Up to 6% contributory pension scheme
• Over 1,100 internal courses available, funding for qualifications and apprenticeships (we currently offer over 60 different apprenticeships), mentoring opportunities, and a focus on internal progression.
• Employee Assistance Programme, Bupa Anytime HealthLine, wellbeing app, 30% off at Serco-managed leisure centres, and 24/7 access to a virtual GP service
• Discounts across around 1,000 retailers, from food and clothing to days out, entertainment and travel
• Paid volunteering day, tax-free charitable giving through Payroll Giving Scheme, donate your pennies from your monthly pay to the Serco People Fund Charity
• Our employee networks support connection by providing spaces for collaboration, learning, and belonging. They represent and empower all our colleagues including veterans, LGBTQIA+ employees, women, parents and carers, people with disabilities, and people from all cultural backgrounds.

Proud member of the Disability Confident employer scheme

About Disability Confident Disability Confident is a government scheme. It encourages employers to recruit and retain disabled people and those with long term health conditions.

Application Management Analyst-DEF Academy Services

Company: Serco Limited Salary: £20000-40000 per annum Hours: Full-time Location: Swindon, SN6 8LA Job type: Temporary Posting date: 9 Sept 2026 Closing date: 9 Oct 2026