Estates Technical Support

Serco; Idstone; On-site; GBP 26,000 - 34,000; Full time

Benefits offered by this job

Holiday package

Training & qualifications funding

Wellbeing programme

Retail discounts

Volunteer day & Payroll Giving

Employee networks

Job summary

Serco Defence Academy is seeking an Estates Technical Support to help keep projects and daily operations running smoothly, ensuring safety and efficiency. You will manage sign-ins, support CAFM, and maintain records for audit-ready operations.

You will liaise with the Service Desk and end users, update SV/ARCS and SharePoint, and assist with documentation and meetings. A GCSE in English/Maths and strong organisational skills are expected, with the ability to work independently or with a team.

Qualifications

• A good standard of education, ideally GCSEs (A-C) in English and Maths.
• Strong communication skills with the ability to engage effectively using different methods.
• Proven organisational skills and confidence managing your own workload.
• Ability to work independently and collaboratively as part of a team.
• Strong problem-solving skills and flexibility to adapt to changing priorities.

Responsibilities

• Book visitors onto site, manage sign-in processes, issue keys and support contractor access.
• Operate and administer the CAFM system, including closing completed work orders.
• Monitor target dates for work orders to help prevent service level breaches.
• Complete administrative tasks including plotting, printing, filing and checking operations and maintenance documentation.
• Maintain the technical library in both digital and hard copy formats, including updating SharePoint.
• Prepare meeting agendas and minutes and support wider team coordination activities.
• Update systems including SV, ARCS and SharePoint.
• Produce, amend and maintain spreadsheets, databases and work instructions.
• Liaise with the Service Desk and end users at all levels.
• Provide support and cover for colleagues when required.

Skills

Strong communication skills

Excellent organisational skills

Independent and collaborative work

Problem-solving ability

Education

GCSEs (A-C) in English and Maths

Tools

CAFM system

SharePoint

Service Variations (SV)

ARCS

Job description

Location: Defence Academy, Shrivenham, SN6 8LA

Salary: Competitive plus excellent benefits

Schedule: Perm/ FT/37 hours

As an Estates Technical Support in our Defence Academy team, you’ll help keep essential projects and daily operations running smoothly so colleagues can focus on delivering training and education that touches lives. Your work has purpose, supporting an environment that is safe, efficient and ready for future needs.

You’ll support the Estates team in delivering projects and operational activities on time, on budget and to an auditable standard. Through strong organisation, attention to detail and a proactive approach, you’ll help create impactful solutions that support the Defence Academy community and contribute to a positive impact on communities.

What You’ll Do As An Estates Technical Support

• Book visitors onto site, manage sign-in processes, issue keys and support contractor access.
• Operate and administer the Computer-Aided Facilities Management (CAFM) system, including closing completed work orders.
• Monitor target dates for work orders to help prevent service level agreement breaches.
• Complete administrative tasks including plotting, printing, filing and checking operations and maintenance documentation.
• Maintain the technical library in both digital and hard copy formats, including updating SharePoint.
• Prepare meeting agendas and minutes and support wider team coordination activities.
• Update systems including Service Variations (SV), ARCS and SharePoint.
• Produce, amend and maintain spreadsheets, databases and work instructions.
• Liaise with the Service Desk and end users at all levels.
• Provide support and cover for colleagues when required.

Does this sound like you?

• A good standard of education, ideally GCSEs (A-C) or equivalent in English and Maths.
• Strong communication skills with the ability to engage effectively using different methods.
• Proven organisational skills and confidence managing your own workload.
• Ability to work independently and collaboratively as part of a team.
• Strong problem-solving skills and the flexibility to adapt to changing priorities.

What We Offer

• Holidays: Competitive holiday package
• Training and development: Over 1,100 internal courses available, funding for qualifications and apprenticeships (including L3 Team Leader and L5 Operations Manager apprenticeships), mentoring opportunities, and a focus on internal progression
• Health and wellbeing: Employee Assistance Programme, Bupa Anytime HealthLine, wellbeing app, 30% off at Serco-managed leisure centres, and 24/7 access to a virtual GP service
• Discounts: Discounts across around 1,000 retailers, from food and clothing to days out, entertainment and travel
• Charity: Paid volunteering day, tax-free charitable giving through Payroll Giving Scheme, donate your pennies from your monthly pay to the Serco People Fund Charity
• Employee networks: Our networks support inclusion and connection by providing spaces for collaboration, learning, and belonging. They represent and empower all our colleagues including LGBTQIA+ employees, women, parents and carers, people with disabilities, veterans, and people from all cultural backgrounds.

Vetting And Checks

This role requires BPSS (Baseline Personnel Security Standard) clearance, which includes identity verification, employment history and criminal record checks. An Occupational Health Questionnaire will also be required.

A Little Bit About Us

At Serco, everyone plays a vital part in delivering essential public services that make a real difference. As a global team of 50,000 people across Defence, Transport, Justice, Immigration, Healthcare, Leisure and Citizen Services, we’re united by a shared purpose: to improve the services that communities rely on. Guided by our values of Trust, Care, Innovation and Pride, our people make meaningful impact, every single day.

Our Inclusive Recruitment Commitment

We prioritise your skills and potential. As a Disability Confident Leader, the Top Great British Employer of Veterans 2026, and a Gold Inclusive Employer Standard holder, we champion equal opportunities for all. We offer flexible and hybrid working where possible and make reasonable adjustments throughout recruitment and employment.

• Guaranteed Interview Scheme: Applicants with disabilities, veterans and people with convictions, who meet the minimum job criteria, are guaranteed an interview. Simply opt into the relevant scheme on the application form.
• Ban The Box: We also support fair access for those with unspent criminal convictions through our ‘Ban the Box’ pledge (some roles may have security exemptions).