Operations & Service Leader (Team & Safety)

Signature Group; Easter Howgate; On-site; GBP 22,000 - 32,000; Full time

Benefits offered by this job

Staff discount

Employee Assistance Programme

Extra annual leave

Job summary

Signature Group is seeking a Duty Manager to oversee daily operations across all venues in Scotland, ensuring smooth service delivery during shifts and supervising staff to maintain a positive work environment. The role covers customer interactions, health and safety, and timely reporting to management.

You will handle customer queries, uphold safety standards, and manage administrative tasks with accuracy.

Qualifications

• Leadership and team management experience is required.
• Excellent communication skills, both verbal and written.
• Strong problem-solving and decision-making abilities.
• Customer service excellence with a focus on satisfaction.
• Solid knowledge of health and safety regulations.

Responsibilities

• Oversee daily operations across departments.
• Supervise and support staff, resolve issues, maintain positive environment.
• Handle customer queries and complaints to ensure satisfaction.
• Ensure health and safety compliance; perform regular checks.
• Maintain records and provide reports to senior management.

Skills

Leadership & Team Management

Excellent Communication Skills

Problem-Solving & Decision-Making

Customer Service Excellence

Health & Safety Knowledge

Job description

Signature Group is seeking a Duty Manager to oversee daily operations across all venues in Scotland, ensuring smooth service delivery during shifts and supervising staff to maintain a positive work environment. The role covers customer interactions, health and safety, and timely reporting to management.

You will handle customer queries, uphold safety standards, and manage administrative tasks with accuracy.