Multi-Site Security & Facilities Operations Lead

First Response Group; Aberdeen City; On-site; GBP 45,000 - 60,000; Full time

Job summary

First Response Group is seeking an Operations Manager to oversee security, cleaning, and reception services across Scotland. You will lead multidisciplinary teams, manage staffing and compliance, and drive service excellence for multiple contracts.

In this role you will ensure sites are resourced, regulated, and aligned with client expectations, delivering high-quality services while maintaining workforce stability and continuous improvement across all areas.

Qualifications

• Experience managing security operations across multiple sites.
• Experience leading cleaning and/or reception teams.
• Experience recruiting and onboarding staff.
• Experience handling attendance, disciplinary, and performance matters.
• Valid UK driving licence required.
• Valid SIA Front Line Licence required.

Responsibilities

• Lead day-to-day management of security, cleaning, and reception across contracts.
• Ensure staffing levels meet contractual requirements and service standards.
• Oversee recruitment, onboarding, and staff development.
• Maintain compliance with regulations, policies, and client SLAs.
• Build strong client relationships and drive service improvements.

Skills

Security operations

Team management

Recruitment & onboarding

Attendance & performance

Driving licence (UK)

SIA Front Line Licence

Job description

First Response Group is seeking an Operations Manager to oversee security, cleaning, and reception services across Scotland. You will lead multidisciplinary teams, manage staffing and compliance, and drive service excellence for multiple contracts.

In this role you will ensure sites are resourced, regulated, and aligned with client expectations, delivering high-quality services while maintaining workforce stability and continuous improvement across all areas.