Duty Manager: Elevate Guest Experience & Ops

Crerar Hotels Group; Nairn; On-site; GBP 28,000 - 40,000; Full time

Benefits offered by this job

Wagestream

YuLife

Echo

Career Development

Employee recognition and reward scheme

Exclusive Discounts

Work in breathtaking locations

Job summary

Crerar Hotels is seeking a Duty Manager to be the visible on‑the‑floor leader across our stunning Scottish hotels and Lake District property. You will welcome guests, oversee daily operations, support department leaders, and ensure service standards are met while handling guest concerns and emergencies.

You will coordinate guest requests, assist with accommodation options when needed, manage venue set‑ups and promotions, and help train teams to deliver memorable experiences.

Qualifications

• Experience in hospitality or customer service is desirable.
• Proven ability to lead a team and manage guest needs.

Responsibilities

• Welcome guests and oversee daily operations on the floor.
• Support departmental leaders and ensure high service standards.
• Handle guest concerns and act as escalation point in emergencies.
• Coordinate guest requests and assist with accommodation when needed.

Skills

Guest service

Team leadership

Communication

Job description

Crerar Hotels is seeking a Duty Manager to be the visible on‑the‑floor leader across our stunning Scottish hotels and Lake District property. You will welcome guests, oversee daily operations, support department leaders, and ensure service standards are met while handling guest concerns and emergencies.

You will coordinate guest requests, assist with accommodation options when needed, manage venue set‑ups and promotions, and help train teams to deliver memorable experiences.