Assistant Manager – Lead Team, Elevate Service & Ops

Signature Pub Group Ltd.; Stirling; On-site; GBP 23,000 - 29,000; Full time

Benefits offered by this job

Staff discount ranging from 25% to 50%

Employee Assistance Programme

Extra annual leave days gathered

Job summary

Signature Pub Group Ltd. is seeking an Assistant Manager in Scotland to help drive daily operations and deliver outstanding customer service across our venues. You will support the Manager, supervise staff, and ensure smooth service during busy periods.

Key responsibilities include leading a team, handling customer queries, managing stock, and upholding health & safety standards. A proactive communicator with strong organisation will thrive in this role.

Qualifications

• Experience leading and developing a team.
• Strong verbal and written communication skills.
• Good problem-solving, decision-making and time management.

Responsibilities

• Customer Service Excellence – Maintain high levels of customer satisfaction by handling queries, resolving complaints, and ensuring excellent service delivery.
• Supporting Daily Operations – Assist the Manager in overseeing the day-to-day running of the business, ensuring smooth and efficient operations.
• Team Supervision & Development – Support in training, and managing staff, fostering a positive and high-performing work environment.
• Stock & Resource Management – Monitor inventory levels, order supplies, and ensure the business has the necessary resources to operate effectively.
• Compliance & Health & Safety – Ensure the team adheres to company policies, industry regulations, and health & safety standards at all times.

Skills

Leadership & Teamwork

Communication Skills

Problem-Solving & Decision-Making

Time Management & Organisation

Customer Service Skills

Job description

Signature Pub Group Ltd. is seeking an Assistant Manager in Scotland to help drive daily operations and deliver outstanding customer service across our venues. You will support the Manager, supervise staff, and ensure smooth service during busy periods.

Key responsibilities include leading a team, handling customer queries, managing stock, and upholding health & safety standards. A proactive communicator with strong organisation will thrive in this role.