Duty Manager - Lead Ops, Service & Safety | Staff Discounts

Signature Pub Group Ltd.; Easter Howgate; On-site; GBP 24,000 - 32,000; Full time

Benefits offered by this job

Staff discount 25%–50% on F&B

Employee Assistance Programme

Extra annual leave days

24/7 Employee Assistance Program

Job summary

Signature Pub Group Ltd. is seeking a Duty Manager to oversee daily operations across shifts, supervise staff, and ensure excellent customer service. The role includes upholding health and safety standards, resolving issues promptly, and reporting operational performance to senior management.

The ideal candidate will lead with strong communication, decision-making, and a commitment to creating a safe, efficient, and welcoming venue environment within Scotland’s hospitality venues.

Qualifications

• Leadership and people management experience with the ability to motivate a team.
• Clear communication skills, both spoken and written.
• Strong problem-solving and quick decision-making under pressure.
• Commitment to delivering outstanding customer service.
• Solid understanding of health and safety regulations in hospitality.

Responsibilities

• Overseeing daily operations across all departments during shifts.
• Supervising staff, resolving issues, and maintaining a positive environment.
• Handling customer queries and complaints to ensure satisfaction.
• Ensuring health, safety and hygiene standards are followed and audited.
• Maintaining accurate records and reporting to senior management.

Skills

Leadership & Team Management

Excellent Communication Skills

Problem-Solving & Decision-Making

Customer Service Excellence

Health & Safety Knowledge

Job description

Signature Pub Group Ltd. is seeking a Duty Manager to oversee daily operations across shifts, supervise staff, and ensure excellent customer service. The role includes upholding health and safety standards, resolving issues promptly, and reporting operational performance to senior management.

The ideal candidate will lead with strong communication, decision-making, and a commitment to creating a safe, efficient, and welcoming venue environment within Scotland’s hospitality venues.