Duty Manager

Signature Pub Group Ltd.; Easter Howgate; On-site; GBP 24,000 - 32,000; Full time

Benefits offered by this job

Staff discount 25%–50% on F&B

Employee Assistance Programme

Extra annual leave days

24/7 Employee Assistance Program

Job summary

Signature Pub Group Ltd. is seeking a Duty Manager to oversee daily operations across shifts, supervise staff, and ensure excellent customer service. The role includes upholding health and safety standards, resolving issues promptly, and reporting operational performance to senior management.

The ideal candidate will lead with strong communication, decision-making, and a commitment to creating a safe, efficient, and welcoming venue environment within Scotland’s hospitality venues.

Qualifications

• Leadership and people management experience with the ability to motivate a team.
• Clear communication skills, both spoken and written.
• Strong problem-solving and quick decision-making under pressure.
• Commitment to delivering outstanding customer service.
• Solid understanding of health and safety regulations in hospitality.

Responsibilities

• Overseeing daily operations across all departments during shifts.
• Supervising staff, resolving issues, and maintaining a positive environment.
• Handling customer queries and complaints to ensure satisfaction.
• Ensuring health, safety and hygiene standards are followed and audited.
• Maintaining accurate records and reporting to senior management.

Skills

Leadership & Team Management

Excellent Communication Skills

Problem-Solving & Decision-Making

Customer Service Excellence

Health & Safety Knowledge

Job description

Duty Manager Duties

Overseeing Daily Operations – Manage the day-to-day operations of the business, ensuring smooth and efficient service delivery across all departments during shifts.

Staff Supervision & Support – Supervise and support staff, ensuring they are performing to standards, resolving any issues, and maintaining a positive work environment.

Customer Service Management – Handle customer queries and complaints effectively, ensuring a high level of customer satisfaction and addressing any issues promptly.

Health & Safety Compliance – Ensure that health, safety, and hygiene standards are adhered to at all times, conducting regular checks and taking corrective actions as needed.

Reporting & Administrative Tasks – Maintain accurate records of daily operations, staff attendance, and incidents, providing reports to senior management as required.

Required Skills

Leadership & Team Management – Strong ability to lead and motivate a team, ensuring high performance, resolving conflicts, and fostering a positive and productive work environment.

Excellent Communication Skills – Clear and effective communication, both verbal and written, to interact with staff, customers, and senior management, ensuring smooth operations.

Problem-Solving & Decision-Making – Ability to make quick, informed decisions and resolve issues efficiently while maintaining a calm and professional demeaner

Customer Service Excellence – Strong focus on providing outstanding customer service, with the ability to handle complaints and ensure customer satisfaction at all times.

Health & Safety Knowledge – In-depth understanding of health and safety regulations, ensuring compliance and promoting a safe working environment for both staff and customers.

Benefits

On top of pay - also included is our wider benefits such as:

• Staff discount ranging from 25% to 50% on F&B at all Signature Group Venues
• Employee Assistant Programme
• Extra annual leave days gathered through service

Plus so much more!

We look after our team and provide access to our 24/7 Employee Assistance Program. Signature Group believes in promoting a healthy work / life balance.

*Signature Group operates with a privacy policy. Your information will never be shared with any third parties and will only be used for the purpose it is intended.

Signature Group have 21 venues in Scotland, including Cold Town House, Paramount, Badger & Co, The Spiritualist, McLarens on the Corner, Copper Blossom, The Smokin’ Fox and more.