Duty Manager

Signature Group; Easter Howgate; On-site; GBP 22,000 - 32,000; Full time

Benefits offered by this job

Staff discount

Employee Assistance Programme

Extra annual leave

Job summary

Signature Group is seeking a Duty Manager to oversee daily operations across all venues in Scotland, ensuring smooth service delivery during shifts and supervising staff to maintain a positive work environment. The role covers customer interactions, health and safety, and timely reporting to management.

You will handle customer queries, uphold safety standards, and manage administrative tasks with accuracy.

Qualifications

• Leadership and team management experience is required.
• Excellent communication skills, both verbal and written.
• Strong problem-solving and decision-making abilities.
• Customer service excellence with a focus on satisfaction.
• Solid knowledge of health and safety regulations.

Responsibilities

• Oversee daily operations across departments.
• Supervise and support staff, resolve issues, maintain positive environment.
• Handle customer queries and complaints to ensure satisfaction.
• Ensure health and safety compliance; perform regular checks.
• Maintain records and provide reports to senior management.

Skills

Leadership & Team Management

Excellent Communication Skills

Problem-Solving & Decision-Making

Customer Service Excellence

Health & Safety Knowledge

Job description

Duty Manager Duties

Overseeing Daily Operations – Manage the day-to-day operations of the business, ensuring smooth and efficient service delivery across all departments during shifts.

Staff Supervision & Support – Supervise and support staff, ensuring they are performing to standards, resolving any issues, and maintaining a positive work environment.

Customer Service Management – Handle customer queries and complaints effectively, ensuring a high level of customer satisfaction and addressing any issues promptly.

Health & Safety Compliance – Ensure that health, safety, and hygiene standards are adhered to at all times, conducting regular checks and taking corrective actions as needed.

Reporting & Administrative Tasks – Maintain accurate records of daily operations, staff attendance, and incidents, providing reports to senior management as required.

Required Skills

Leadership & Team Management – Strong ability to lead and motivate a team, ensuring high performance, resolving conflicts, and fostering a positive and productive work environment.

Excellent Communication Skills – Clear and effective communication, both verbal and written, to interact with staff, customers, and senior management, ensuring smooth operations.

Problem-Solving & Decision-Making – Ability to make quick, informed decisions and resolve issues efficiently while maintaining a calm and professional demeaner

Customer Service Excellence – Strong focus on providing outstanding customer service, with the ability to handle complaints and ensure customer satisfaction at all times.

Health & Safety Knowledge – In-depth understanding of health and safety regulations, ensuring compliance and promoting a safe working environment for both staff and customers.

Benefits

On top of pay - also included is our wider benefits such as:

• Staff discount ranging from 25% to 50% on F&B at all Signature Group Venues
• Employee Assistant Programme
• Extra annual leave days gathered through service

Plus so much more!

We look after our team and provide access to our 24/7 Employee Assistance Program. Signature Group believes in promoting a healthy work / life balance.

*Signature Group operates with a privacy policy. Your information will never be shared with any third parties and will only be used for the purpose it is intended.

Signature Group have 21 venues in Scotland, including Cold Town House, Paramount, Badger & Co, The Spiritualist, McLarens on the Corner, Copper Blossom, The Smokin’ Fox and more.