Operations & Scheduling Administrator

Assured Fire Safety Consultancy Ltd; Fleet; On-site; GBP 26,000 - 34,000; Full time

Benefits offered by this job

Private medical insurance

Annual bonus scheme

Company pension

Social Events

Free On-site Parking

Birthday Gift

Friendly and supportive working环境

Job summary

Assured Fire Safety Consultancy Ltd is seeking an Operations & Scheduling Administrator to support our busy team from our Fleet office. You will own appointment scheduling, liaise with clients, and manage documentation and RAMS.

This is an in-person, office-based role with a friendly environment and real opportunities for professional development. Applicants should have strong organisational skills, a full UK driving licence, and the ability to work both independently and as part of a team.

Qualifications

• Proven experience in scheduling and diary management.
• Strong client liaison and communication skills.
• Ability to handle telephony and emails professionally.
• Independent worker with initiative and problem-solving abilities.
• Excellent organisational skills and attention to detail.
• Proficient IT skills: Outlook, Word, Excel.

Responsibilities

• Own scheduling of appointments, surveys and works for technical teams and Director.
• Maintain and update company diary; rearrange schedules as needed.
• Coordinate with clients on changes, delays and revised arrangements.
• Prepare RAMS and site documents from templates for inspections and contracts.
• Serve as main point of contact for calls and emails; direct enquiries appropriately.
• Arrange travel and accommodation; support wider team with admin tasks.

Skills

Diary management

Scheduling

Client liaison

Telephone handling

Independent worker

Attention to detail

Communication skills

IT literacy

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Job description

Job Description:

Assured Fire Safety Consultancy Ltd are a leading provider of fire safety solutions, committed to protecting lives and property through high-quality fire protection systems and services.
We are seeking an Operations & Scheduling Administrator to support our growing team from our modern office in Fleet.
This is an exciting opportunity to join a dynamic and supportive team in a busy environment, with excellent career prospects for the right candidate.

Key Responsibilities:

Scheduling & Diary Management

• Take ownership of scheduling appointments, surveys and works for our technical teams and Director. Manage and maintain the company diary, ensuring appointments are planned efficiently. Proactively rearrange schedules when projects overrun, appointments change or unexpected delays occur.
• Liaise professionally with clients regarding appointment changes, delays and revised arrangements. Work closely with our technical team to ensure resources and appointments are coordinated effectively.
• Ensure all necessary documentation, including floor plans, access arrangements and site information, is received ahead of scheduled visits. Create Health & Safety Risk Assessments & Method Statements for inspection and site services contracts from templates (RAMS)

Client Liaison & Office Administration

• Act as the main point of contact for incoming telephone calls, answering professionally and directing enquiries to the appropriate team members.
• Handle client enquiries confidently and efficiently by telephone and email.
• Build and maintain positive working relationships with clients. Follow up on outstanding information and documentation.
• Maintain accurate records and update internal systems.
• Arrange hotel accommodation and travel requirements for staff working away from home. Provide general administrative support to the wider team.

Schedule

Monday to Friday. 8am 5pm

Office based role

Requirements

• A full UK driving licence
• Excellent organisational and diary management skills.
• Good communication skills
• Confident handling telephone calls and communicating with clients.
• Can work independently and also enjoys being part of a team
• Good initiative, dynamic reactive thinker and good problem solving skills.
• Exceptional attention to detail.
• Has good IT skills, including Microsoft Outlook, Word and Excel.

Previous experience in scheduling, service coordination, operations or a similar administrative role is highly desirable.

What We Offer

• Private medical insurance
• Competitive salary, dependent on experience
• Annual bonus scheme
• Company pension
• Social Events
• Free On-site Parking
• Birthday Gift
• Friendly and supportive working environment
• A varied role within a growing company
• Training and opportunities for professional development
• A welcoming and collaborative team

Experience:

• Appointment scheduling: 2 years (preferred)

Work Location: In person