Technical Services Administrator – Scheduling (HCC)

Corrigenda; Whiteley; Remote; GBP 24,000 - 32,000; Full time

Benefits offered by this job

Annual salary review

Employee assistance programme

Bupa cashplan

Referral bonus £750

Job summary

Corrigenda is seeking a Technical Services Administrator – Scheduling (HCC) in Whiteley to organise and prioritise engineer and subcontractor work, ensuring timely responses and adherence to client SLAs. The role emphasizes efficient call handling, CAFM updates, and proactive issue resolution.

The successful candidate will manage reactive maintenance tasks, coordinate resources by geography, and maintain accurate WIP reports while liaising with managers, engineers and contractors.

Qualifications

• Excellent attention to detail.
• Ability to prioritise and work under pressure.
• Excellent problem solving and decision-making skills.
• IT literate with strong Microsoft Word, Excel skills and knowledge.
• Ability to work as part of a small team and to be a” Team Player’ whilst demonstrating initiative and ability to work independently.
• Confident and professional telephone manner.
• Excellent written and verbal communication skills.
• Excellent listening and questioning skills.

Responsibilities

• Scheduling Reactive Maintenance tasks and Quoted works to be completed.
• Monitoring and assigning urgent Reactive Maintenance tasks, ensuring they are attended to in line with Client SLAs and expectations.
• Answering inbound calls and updating jobs on CAFM system.
• Raising purchase orders for materials and subcontractors.
• WIP management to ensure reactive maintenance tasks are progressed and completed in accordance with Client SLA’s.
• Updating work in progress (WIP) reports on weekly basis to ensure these are kept up to date for reporting to client.
• Liaising with technical managers, client relationship managers and engineers to ensure that Reactive Maintenance tasks are completed in accordance with Client SLAs.
• Liaising with external contractors to attend site and get updates on work in progress.
• Scheduling engineer resources in an efficient geographical method.
• Ensuring that only appropriately qualified or experienced staff carry out services allocated to them efficiently, safely and to standard.
• Daily “housekeeping” of CAFM systems including checking for unassigned tasks, chasing up late paperwork etc
• Any other tasks, within capabilities, as instructed by line manager

Skills

Attention to detail

Prioritisation under pressure

Problem solving

Microsoft Excel

Team player

Telephone manner

Communication skills

Active listening

Tools

CAFM system

Microsoft Excel

BI/reporting tools

Job description

Technical Services Administrator - Scheduling (HCC)

Technical Services Administrator – Scheduling (HCC)

FULL TIME – 40 hours per week

Salary: Competitive (Subject to knowledge and experience)

Location: Whiteley (HCC))

Job Summary

This role involves organising and priortising work schedules for engineers/sub-contractors and monitoring the progression of those works. The scheduler will ensure that calls and queries are responded to within a timely manner and meet client SLAs and expectations. The scheduler is the first point of call to resolve urgent issues/scenarios that may arise whilst remaining calm and professional.

Key Responsibilities Include (but not limited to):

• Scheduling Reactive Maintenance tasks and Quoted works to be completed
• Monitoring and assigning urgent Reactive Maintenance tasks, ensuring that they are attended to in line with Client SLAs and expectations
• Answering inbound calls and updating jobs on CAFM system
• Raising purchase orders for materials and subcontractors
• WIP management to ensure that reactive maintenance tasks are progressed and completed in accordance with Client SLA’s
• Updating work in progress (WIP) reports on weekly basis to ensure these are kept up to date for reporting to client
• Liaising with technical managers, client relationship managers and engineers to ensure that Reactive Maintenance tasks are completed in accordance with Client SLAs
• Liaising with external contractors to attend site and get updates on work in progress
• Scheduling engineer resources in an efficient geographical method
• Ensuring that only appropriately qualified or experienced staff carry out services allocated to them efficiently, safely and to standard
• Daily “housekeeping” of CAFM systems including checking for unassigned tasks, chasing up late paperwork etc
• Any other tasks, within capabilities, as instructed by line manager

Knowledge, Experience and Skills:

Essential

• Excellent attention to detail
• Ability to prioritise and work under pressure
• Excellent problem solving and decision-making skills
• IT Literate with strong Microsoft Word, Excel skills and knowledge
• Ability to work as part of a small team and to be a” Team Player’ whilst demonstrating initiative and ability to work independently
• Confident and professional telephone manner
• Excellent written and verbal communication skills
• Excellent listening and questioning skills

Desirable

• Experience within a Hard FM or Facilities Management environment
• Previous experience in a supervisory scheduling role
• Experience using BI/reporting tools

Package:

• Annual Salary Review.
• Employee Assistance Programme offering guidance and advice on Personal, Health, Legal and Financial queries.
• Bupa Cashplan, benefits covered include dental, optical, physiotherapy and health & wellbeing.
• Refer a friend reward scheme worth £750 per referral.

Corrigenda are proud to be an equal opportunities employer. We are committed to equal and fair treatment for all colleagues or potential colleagues irrespective of race, sexual orientation, nationality, ethnic origins, religion or belief, disability, age, gender, marital or family status.

Join us to be part of a diverse workforce that values collaboration, growth, and opportunity for all.