Engineer Scheduler and Help Desk Coordinator

Lamb Personnel; Greater London, London Borough of Southwark; Sur place; GBP 28 000 - 29 000; Plein temps

Avantages offerts par ce poste

Pension scheme

Annual leave entitlement

Training opportunities

Free on-site parking

Résumé du poste

Lamb Personnel Ltd. in Kingston upon Thames is seeking an Engineer Scheduler & Help Desk Coordinator. The role involves scheduling engineers, handling job calls, producing client reports, and data entry. A proactive, reliable candidate with strong IT skills and diary management will thrive in a growing fire protection company offering training and free on-site parking.

Qualifications

• Strong administrative experience.
• Adaptable, reliable and enthusiastic mindset.
• Excellent communication and organisational skills.

Responsabilités

• Schedule and arrange engineers’ jobs.
• Process engineers’ job calls and produce client reports.
• Input data into the main database system.

Connaissances

Communication skills

Diary management

Database experience

Organisational skills

Phone etiquette

IT skills

Independent worker

Outils

Outlook

Word

Excel

Description du poste

Engineer Scheduler & Help Desk Coordinator

Kingston upon Thames

Salary: £28,000 per annum rising to £29,000 following successful completion of a 6-month probation

period.

40 hours per week, Monday to Friday 8am to 5pm

Benefits include pension scheme, annual leave entitlement, training opportunities and free on-site

parking.

Established and growing fire protection company based in Kingston upon Thames, delivering high-quality service and support to clients across London and the South East.

This role would suit an adaptable, reliable and enthusiastic individual with strong administrative experience who is looking to join a forward-thinking business in a varied and interesting position.

The role will involve:

• Scheduling and arranging engineers’ jobs
• Processing engineers’ job calls and producing client reports
• Inputting data into our main database system
• Providing help desk support by the phone to our customers and engineers
• Purchasing materials and raising engineers purchase orders
• Other general office duties

You will have…

• Excellent communication skills and ability to work on own initiative
• Diary management and database experience
• Excellent organisational skills
• Excellent phone manner
• Ability to multi-task and manage your time and workload efficiently, working to deadlines
• Confidence and the ability to build rapport with peers internally and externally
• Strong IT skills; Outlook, Word, Excel etc, plus excellent typing skills
• The ability to work independently and in a team
• Previous experience in scheduling engineers or field-based teams (preferred)
• Knowledge of fire alarm systems or electrical industry experience (desirable but not essential)

Ideally you should live within a 10 mile radius of Kingston upon Thames.