Operations Scheduler & Incident Response Coordinator

Corps Security; Paisley; On-site; GBP 26,000 - 34,000; Full time

Benefits offered by this job

Sick pay

Family Leave Pay

Health plan

Pension

Life insurance

Cycle to work

Staff discounts

Employee Assistance Programme

Recruitment bonus

Job summary

Corps Security in Paisley, United Kingdom, is looking for a driven and dependable professional with experience in operational coordination, workforce planning, or control room operations. You’ll be confident making decisions, responding to incidents, and supporting frontline service delivery while maintaining the highest standards of customer service and operational excellence.

We have two vacancies: Monday to Friday – 50 hours per week (day shifts); or 4 on/4 off shift pattern (avg 45 hours,

Qualifications

• Excellent communication and customer service skills.
• Ability to prioritise and manage multiple tasks effectively.
• Confidence working in a fast-paced operational environment.
• Good IT skills, including Microsoft Office applications.
• Strong problem-solving and decision-making abilities.
• Ability to remain calm and professional under pressure.
• Proactive, flexible, and team-oriented approach.
• Desirable experience in scheduling, resource planning, or operational support.

Responsibilities

• Coordinate staffing and resource allocation across client sites.
• Support the delivery of workforce scheduling and shift planning activities.
• Ensure contractual staffing levels are maintained at all times.
• Act as a key point of contact for site-based colleagues regarding shifts and availability.
• Arrange emergency cover and respond to unplanned staffing shortages.
• Monitor open shifts, overtime requirements, support holiday, absence and emergency cover planning.
• Maintain accurate scheduling records and workforce information.
• Monitor working hours and rest periods to support compliance requirements.
• Ensure personnel meet licensing, training and client-specific requirements before deployment.
• Manage incident escalations in line with company and client procedures.
• Provide timely incident updates to clients and operational management teams.
• Support site teams during major incidents and business continuity events.
• Produce incident reports, trend analysis and management information.
• Assist with incident investigations and post-incident reviews.
• Liaise with clients, operational teams and internal departments to maintain service standards.
• Investigate missed check calls and support operational follow-up actions.
• Identify operational risks and elevate concerns appropriately.
• Contribute to continuous improvement initiatives and process enhancements.

Job description

Corps Security in Paisley, United Kingdom, is looking for a driven and dependable professional with experience in operational coordination, workforce planning, or control room operations. You’ll be confident making decisions, responding to incidents, and supporting frontline service delivery while maintaining the highest standards of customer service and operational excellence.

We have two vacancies: Monday to Friday – 50 hours per week (day shifts); or 4 on/4 off shift pattern (avg 45 hours,